Platform Operations & Incident Lead

Technopals Pte.; Singapore; On-site; SGD 39,000 - 73,000; Full time

Job summary

Technopals Pte.Ltd. is seeking an IT infrastructure professional to manage and support client platforms, including testing, installation, operations, and facility management in alignment with business needs and service levels.

The role involves troubleshooting, incident response, and involvement in platform upgrades, while delivering regular configuration documentation and status reports to relevant stakeholders.

Qualifications

• Responsibilities and tasks across client platforms including construction, testing, installation, operations and facility management.
• Troubleshooting client platform issues and providing timely incident resolutions.
• Monitoring service levels, documenting configurations and generating reports.

Responsibilities

• Respond to incidents and provide temporary or permanent resolutions with timely status updates.
• Engage in client platform implementation or upgrade projects and gather infrastructure requirements.
• Provide technical guidance to customers or project teams and manage changes through change requests.

Job description

Technopals Pte.Ltd. is seeking an IT infrastructure professional to manage and support client platforms, including testing, installation, operations, and facility management in alignment with business needs and service levels.

The role involves troubleshooting, incident response, and involvement in platform upgrades, while delivering regular configuration documentation and status reports to relevant stakeholders.