Product Operation -On-platform Operations

Hytech; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Hytech is a leading management consulting firm with a global footprint and offices in Singapore. This on-platform operations role focuses on unifying user lifecycle standards and driving new-user activation through 30-day journeys, upgrade paths, and dormant-user recovery, while coordinating site-wide outreach resources.

You will work with CR, Marketing, Data and Risk teams to define metrics, run experiments, write BRDs, and ensure timely delivery of on-platform configurations and campaigns.

Qualifications

• 3+ years of product operations experience in internet or fintech.
• Ability to own performance targets with measurable past results.
• Ability to pull/run data, break down funnels, segment users, and run experiments.
• Ability to write operations requirements and secure engineering schedules.
• Ability to deliver presentations and enablement to sales.

Responsibilities

• Define the North Star metric and process metrics; be accountable for targets.
• Use data analysis to identify funnel drop-offs and design optimization plans.
• Write BRDs, coordinate with PMs on scheduling, review PRDs and test cases.
• Collaborate with Marketing on GTM, align with Data and Risk/Compliance.
• Provide product briefings, training materials, and take initiative.

Skills

Product ops

Data analysis

Cross-team collab

Presentations

Job description

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the role

This is a On-platform operations role that sets a unified user lifecycle standard and owns new-user conversion to stable trading, designing 30-day activation journeys, tiered upgrade paths, and dormant/churned-user recovery, while coordinating site-wide outreach resources (push frequency, placement allocation, content calendar), executing on-platform configurations, and collaborating with the CR team.

Responsibilities

• Define the North Star metric and process metrics for your area, break them down into executable operational actions, and be accountable for hitting the targets.
• Use data analysis to identify drop-off points in the user funnel, and deliver operational plans (path optimization, campaign mechanics, incentive rules, content and outreach strategy), including cost estimation and target setting.
• Write BRDs, work with product managers to secure scheduling, participate in PRD and test case reviews, and complete business acceptance after launch.
• Work with the Marketing team on GTM and materials (audience / selling points / pacing), align metric definitions and user tag requirements with the Data team, and align campaign rules and messaging with Risk Control & Compliance.
• Provide product briefings, talk tracks, and training materials, taking initiative rather than waiting for support.

Requirements

• 3+ years of product operations experience in internet or fintech.
• Able to independently own performance targets and be accountable for results, with clear, quantifiable past achievements.
• Able to pull and run data, break down funnels, segment users, design gray-release or control-group experiments, and interpret the results, without relying on a dedicated data analyst.
• Able to work directly with product managers to drive requirements: able to write operations-side requirement documents and to secure engineering schedules with business data and solid arguments.
• Able to deliver presentations and enablement to sales, with a proactive mindset.
• Strong cross-team collaboration awareness, proactively aligning with adjacent tracks on joint plans