Omnichannel Store CX & People Leader

Decathlon Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus up to 20%

Profit sharing at year end

Shareholder opportunity

Decathlon University for upskilling

Staff discount

Medical and insurance coverage

Maternity benefits

Job summary

Decathlon is seeking a Customer service experience leader to delight customers across channels and support the store business. You will mobilize store teammates to deliver best-in-class service and drive profitable, sustainable growth.

Lead human capital, design organization, recruit talent, and ensure well-being and compliance, while enhancing omnichannel initiatives and customer journeys. You will manage the loyalty and mobile app promotion, oversee cashing and welcoming processes, and craft

Qualifications

• Develop, enrich, and take care of human capital.
• Define a target human organization for current and future challenges.
• Recruit and onboard complementary talents without compromising criteria.

Responsibilities

• Develop my omnichannel business through local initiatives.
• Analyze customer data and drive omnichannel customer growth.
• Integrate store services into the store policy and ensure seamless journeys.

Skills

Customer-centric

People leadership

Store operations

Data analysis

Communication skills

Tools

POS systems

Job description

Decathlon is seeking a Customer service experience leader to delight customers across channels and support the store business. You will mobilize store teammates to deliver best-in-class service and drive profitable, sustainable growth.

Lead human capital, design organization, recruit talent, and ensure well-being and compliance, while enhancing omnichannel initiatives and customer journeys. You will manage the loyalty and mobile app promotion, oversee cashing and welcoming processes, and craft