Customer Experience Champion — Retail (Part-Time)

Decathlon Group; Singapore; On-site; SGD 15,000 - 22,000; Part time

Benefits offered by this job

Staff discount 20%

Medical and dental coverage

Health screening allowance

Maternity benefits

Counseling services

Decathlon Academy training

Profit-sharing / shareholding chance

Job summary

Decathlon Singapore is looking for a Customer Experience Officer to be the first and last point of contact in-store, ensuring customers enjoy a seamless and friendly shopping experience.

You will greet customers, handle requests, manage checkout flow, and support click-and-collect while upholding our high service standards and sporty culture. Training and development opportunities are provided through our Decathlon Academy.

Qualifications

• People who are VITAL in their daily activities.
• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.
• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.
• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.
• Sports Lover and Sports Passionate.

Responsibilities

• I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy
• I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation
• I ensure that our users/customers have a seamless checkout experience
• I manage and optimize back-end cash floats and balances
• I actively manage click and collect services in retail store
• I assure the safety of my teammates and users/customers at my work place
• I share my sport passion and positive energy with my users/customers locally
• I take initiative for my training and development
• I am responsible for satisfying my users/customers enquiries via email and call

Skills

VITAL

CUSTOMER-CENTRIC

RESPONSIBLE

Digitally minded

BUSINESS-CENTRIC

Sports Lover

Job description

Decathlon Singapore is looking for a Customer Experience Officer to be the first and last point of contact in-store, ensuring customers enjoy a seamless and friendly shopping experience.

You will greet customers, handle requests, manage checkout flow, and support click-and-collect while upholding our high service standards and sporty culture. Training and development opportunities are provided through our Decathlon Academy.