Omnichannel Store Experience Leader

Decathlon Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly bonuses up to 20%

Profit sharing

Shareholder opportunity

Staff discount 20%

Medical & dental coverage

Maternity benefits

Health screening allowance

Counseling services

Sports health allowance

Job summary

Decathlon Singapore is seeking a Customer service experience leader to delight customers across all channels and support store growth. The role focuses on mobilizing store teammates to deliver best-in-class service and profitable, sustainable outcomes.

You will shape the store's human capital, recruit and onboard talent, manage performance, and ensure legal and policy compliance while driving omnichannel services and a superior customer journey.

Qualifications

• Leadership and people management capabilities.
• Strong focus on customer experience across channels.
• Experience shaping omnichannel store strategies.

Responsibilities

• Develop, enrich and care for human capital within the team.
• Recruit and onboard talents while upholding criteria.
• Lead management schemes and align with internal policies.
• Ensure compliant and ethical conduct across operations.
• Develop omnichannel initiatives and integrate store services into policy.
• Manage cashing, welcoming procedures and optimize the checkout flow.
• Animate loyalty programs and drive customer reviews for action plans.

Skills

Leadership

Customer experience

Omnichannel

People management

Communication

Job description

Decathlon Singapore is seeking a Customer service experience leader to delight customers across all channels and support store growth. The role focuses on mobilizing store teammates to deliver best-in-class service and profitable, sustainable outcomes.

You will shape the store's human capital, recruit and onboard talent, manage performance, and ensure legal and policy compliance while driving omnichannel services and a superior customer journey.