Frontline CX Pro | In-Store Service & Impact

Decathlon Singapore; Singapore; On-site; SGD 15,000 - 21,000; Part time

Benefits offered by this job

Staff discount 20%

Medical insurance

Dental benefits

Health screening allowance

Maternity benefits

Counselling services

Flexible spending for health/sports

Job summary

Decathlon Singapore is hiring a Customer Experience Officer to be the first and last in-store touchpoint, delivering sincere service and guiding customers through checkout and returns while upholding our brand standards.

Join a sporty, energetic culture with staff discounts, medical benefits, and growth through the Decathlon Academy; part-time roles start at 11 SGD per hour with potential bonuses and profit sharing.

Responsibilities

• I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy.
• I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation.
• I ensure that our users/customers have a seamless checkout experience.
• I manage and optimize back-end cash floats and balances.
• I actively manage click and collect services in retail store.
• I assure the safety of my teammates and users/customers at my work place.
• I share my sport passion and positive energy with my users/customers locally.
• I take initiative for my training and development.
• I am responsible for satisfying my users/customers enquiries via email and call.

Job description

Decathlon Singapore is hiring a Customer Experience Officer to be the first and last in-store touchpoint, delivering sincere service and guiding customers through checkout and returns while upholding our brand standards.

Join a sporty, energetic culture with staff discounts, medical benefits, and growth through the Decathlon Academy; part-time roles start at 11 SGD per hour with potential bonuses and profit sharing.