Frontline CX Pro | In-Store Service & Impact

Decathlon Singapore; Singapore; On-site; SGD 15,000 - 21,000; Part time

Benefits offered by this job

Staff discount 20%

Medical insurance

Dental benefits

Health screening allowance

Maternity benefits

Counselling services

Flexible spending for health/sports

Job summary

Decathlon Singapore is hiring a Customer Experience Officer to be the first and last in-store touchpoint, delivering sincere service and guiding customers through checkout and returns while upholding our brand standards.

Join a sporty, energetic culture with staff discounts, medical benefits, and growth through the Decathlon Academy; part-time roles start at 11 SGD per hour with potential bonuses and profit sharing.

Responsibilities

• I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy.
• I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation.
• I ensure that our users/customers have a seamless checkout experience.
• I manage and optimize back-end cash floats and balances.
• I actively manage click and collect services in retail store.
• I assure the safety of my teammates and users/customers at my work place.
• I share my sport passion and positive energy with my users/customers locally.
• I take initiative for my training and development.
• I am responsible for satisfying my users/customers enquiries via email and call.

Job description

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟

What is our culture like ?

• Where decisions spark High-fives :

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪

Our game plan? Preserving the world together! 🌍🚀🏅

• Your career touchdowns :

At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉

• Live for sports ? Now do it for a living :

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅

The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction.

My Responsibilities:

• I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy
• I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation
• I ensure that our users/customers have a seamless checkout experience
• I manage and optimize back-end cash floats and balances
• I actively manage click and collect services in retail store
• I assure the safety of my teammates and users/customers at my work place
• I share my sport passion and positive energy with my users/customers locally
• I take initiative for my training and development
• I am responsible for satisfying my users/customers enquiries via email and call

WHO WE ARE LOOKING FOR;

• People who are VITAL in their daily activities.

• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.

• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.

• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.

• Sports Lover and Sports Passionate.

💰 A remuneration That Grows With You:

• Starting from $11/hour for part-timers
• Monthly bonuses, up to a whopping 10% of your base salary.
• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

🚀 Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
• Chart your course with internal career progression opportunities in both retail and our incredible support team.

💸 Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

🛍️ Be the Ultimate Decathlon Insider:

• Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶

❤️ Because We Care About You:

• We've got your well-being covered with comprehensive medical and insurance coverage.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.

🏋️♀️ Sports, Community, and Bonding:

• Kick off those shoes and join in the sports fun after work or during store meetings.
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉

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