Advisor, Customer Service (CVSD)

Jardine Cycle & Carriage Limited; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Cycle & Carriage in Singapore is seeking a dedicated Customer Service Advisor to be the main contact for our clients, ensuring their needs are met with professionalism and care. You will thrive in a dynamic environment that rewards learning and growth.

Key responsibilities include handling bookings, enquiries and complaints, presenting clear quotations, coordinating with the workshop, and building long-term customer relationships to drive satisfaction.

Qualifications

• 2 years minimum in customer service or sales roles.
• Automotive industry experience is a plus.
• Basic understanding of vehicle functions and maintenance.
• Excellent communication and collaboration across stakeholders.

Responsibilities

• Handle bookings, enquiries, and complaints across multiple channels.
• Understand service needs and prepare quotations for approval.
• Build trust and long-term customer relationships.
• Coordinate with the workshop to ensure timely job completion.
• Provide clear information and address customer concerns with solutions.
• Collect and present customer feedback to drive service improvements.
• Support the Customer Service Manager in improving service processes.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

GCE 'O' Levels or Nitec/Higher Nitec in automotive-related fields

Job description

Cycle & Carriage – Driving Passion Across Many Brands

At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways—through growth opportunities and a culture that makes you feel valued.

The Opportunity

We are seeking a dedicated Customer Service Advisor to join our customer-centric team. In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care. You’ll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.

Key Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.
• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

Job Requirements

• GCE ‘O’ Levels or Nitec/Higher Nitec in automotive-related fields.
• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

About the Company

Cycle & Carriage (C&C) is one of Singapore’s leading automotive groups. Established in 1899, we have grown from our beginnings as a trader in nutmegs and other sundries to a business that distributes, retails and provides aftersales services for passenger and commercial vehicles. Today, our portfolio in Singapore includes Mercedes-Benz, Mitsubishi, Kia, Citroën, Maxus, ORA, smart, Gogoro, PEUGEOT and Leapmotor, as well as our used-car business, Republic Auto. We also represent Zhongtong buses and SITRAK.

At C&C, it is more than the recognition we have earned over the years. “Exceptional Journeys” reflects what we strive to create for our customers, our people and the brands we represent. We bring together strong teams, technical expertise and a commitment to service to create experiences that go beyond expectations. Whether it is a customer we serve, an employee we support or a brand we represent, we aim to help create exceptional journeys at every touchpoint.

We believe our people are at the heart of our business. We strive to create a workplace where people can grow, contribute and feel a sense of belonging. We put a strong emphasis on appreciation, recognition and giving our people opportunities to develop.

Our people practices have also been recognised through various awards, including:

• HR Asia’s Best Companies to Work For – Platinum Award 2025, marking our 11th consecutive year of recognition
• Happiest Workplace Certified 2024

As the automotive industry continues to evolve, we are also growing our presence in electric and new energy vehicles and mobility solutions. This gives our people the opportunity to be part of an industry that is changing how people and businesses move.

You will be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this application for the purposes of assessing your career application, in accordance with C&C’s applicable personal data protection policies.