Office Instructor (Service Sales & Business Operations Support)

ISVASIA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

ISVASIA SINGAPORE PTE. LTD. is seeking an Office Instructor to deliver staff training and support service operations within a busy industrial environment in Singapore.

You will coordinate with service, sales, and operations teams to ensure accurate documentation and compliant processes. The role requires strong communication, solid organisational skills, and proficiency with MS Office. Diploma or equivalent in Business/Operations is preferred, with experience in training or sales support

Qualifications

• Diploma or equivalent qualification in Business, Operations, or related field.
• Experience in training, service coordination, or sales support preferred.
• Strong communication, documentation, and organisational skills.
• Ability to multitask and work in a fast-paced industrial environment.
• Proficiency in MS Office and basic operational systems.

Responsibilities

• Conduct onboarding and refresher training for service, sales, and operations staff.
• Develop training materials, SOP guides, and competency modules.
• Evaluate staff competency and provide corrective coaching.
• Maintain training attendance, records, and competency tracking.
• Coordinate daily service job scheduling and manpower allocation.
• Prepare job sheets, service reports, calibration documents, and operational forms.
• Liaise with technicians to ensure timely and compliant job execution.
• Assist in preparing quotations, service proposals, and renewal packages.
• Handle customer enquiries on pricing, scheduling, and service details.
• Manage documentation, filing systems, and operational correspondence.

Skills

Training delivery

Service coordination

Sales support

Documentation

Communication

Multitasking

Education

Diploma or equivalent in Business/Operations

Tools

MS Office

Job description

About the role

The Office Instructor – (Service Sales & Business Operations Support) is responsible for delivering staff training, supporting service operations, and assisting the sales team with documentation and customer coordination. This role ensures smooth workflow across service, sales, and office functions while maintaining high standards of compliance, accuracy, and customer service.

Key responsibilities

• Conduct onboarding and refresher training for service, sales, and operations staff.

• Develop training materials, SOP guides, and competency modules.

• Evaluate staff competency and provide corrective coaching.

• Maintain training attendance, records, and competency tracking.

• Coordinate daily service job scheduling and manpower allocation.

• Prepare job sheets, service reports, calibration documents, and operational forms.

• Liaise with technicians to ensure timely and compliant job execution.

• Assist in preparing quotations, service proposals, and renewal packages.

• Handle customer enquiries on pricing, scheduling, and service details.

• Manage documentation, filing systems, and operational correspondence.

About you

• Diploma or equivalent qualification in Business, Operations, or related field.

• Experience in training, service coordination, or sales support preferred.

• Strong communication, documentation, and organisational skills.

• Ability to multitask and work in a fast-paced industrial environment.

• Proficiency in MS Office and basic operational systems.