Office Instructor (Service Sales & Business Operations support)

Isvasia Singapore Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Isvasia Singapore Pte Ltd is seeking an Office Instructor for Service Sales & Business Operations Support to deliver staff training, support service operations, and assist the sales team with documentation and customer coordination.

You will ensure smooth workflow across service, sales and office functions while maintaining high standards of compliance, accuracy and customer service through onboarding, materials development, and ongoing coaching.

Qualifications

• Diploma or equivalent in Business, Operations, or related field.
• Experience in training, service coordination, or sales support preferred.
• Strong communication, documentation, and organisational skills.
• Ability to multitask and work in a fast-paced industrial environment.
• Proficiency in MS Office and basic operational systems.

Responsibilities

• Conduct onboarding and refresher training for service, sales, and operations staff.
• Develop training materials, SOP guides, and competency modules.
• Evaluate staff competency and provide corrective coaching.
• Maintain training attendance, records, and competency tracking.
• Coordinate daily service job scheduling and manpower allocation.
• Prepare job sheets, service reports, calibration documents, and operational forms.
• Liaise with technicians to ensure timely and compliant job execution.
• Assist in preparing quotations, service proposals, and renewal packages.
• Handle customer enquiries on pricing, scheduling, and service details.
• Manage documentation, filing systems, and operational correspondence.

Skills

Communication

Documentation

Organisational skills

Multitasking

Education

Diploma in Business or related field

Tools

MS Office

Job description

About the role

The Office Instructor – (Service Sales & Business Operations Support) is responsible for delivering staff training, supporting service operations, and assisting the sales team with documentation and customer coordination. This role ensures smooth workflow across service, sales, and office functions while maintaining high standards of compliance, accuracy, and customer service.

Key responsibilities

• Conduct onboarding and refresher training for service, sales, and operations staff.

• Develop training materials, SOP guides, and competency modules.

• Evaluate staff competency and provide corrective coaching.

• Maintain training attendance, records, and competency tracking.

• Coordinate daily service job scheduling and manpower allocation.

• Prepare job sheets, service reports, calibration documents, and operational forms.

• Liaise with technicians to ensure timely and compliant job execution.

• Assist in preparing quotations, service proposals, and renewal packages.

• Handle customer enquiries on pricing, scheduling, and service details.

• Manage documentation, filing systems, and operational correspondence.

About you

• Diploma or equivalent qualification in Business, Operations, or related field.

• Experience in training, service coordination, or sales support preferred.

• Strong communication, documentation, and organisational skills.

• Ability to multitask and work in a fast-paced industrial environment.

• Proficiency in MS Office and basic operational systems.