Nightlife Floor Manager: Guest Experience & Ops

craig road property holdings pte. ltd.; Singapore; Presencial; SGD 55.000 - 75.000; Jornada completa

Descripción de la vacante

craig road property holdings pte. ltd. is seeking a Floor Manager to oversee daily outlet operations within a hotel setting. You will lead a team, ensure exceptional guest experiences, and uphold high service and safety standards throughout each shift.

The role focuses on guest satisfaction, operational excellence, and revenue-friendly initiatives, including upselling and efficient staffing. This position emphasizes hands-on leadership, training, and a proactive, guest-centric approach.

Formación

• Experience in hospitality floor management or similar leadership role.
• Strong communication and team leadership abilities.
• Proven track record in delivering excellent guest experiences.
• Knowledge of safety, licensing and compliance requirements.

Responsabilidades

• Lead and supervise the daily operations of the outlet.
• Ensure smooth service and high guest satisfaction across shifts.
• Monitor standards, cleanliness, ambience, and readiness.
• Handle guest feedback and service recovery promptly.
• Drive beverage and promotional sales through upselling strategies.
• Manage labour efficiency and roster planning to optimise staffing.
• Prepare operational and incident reports and ensure accurate documentation.

Conocimientos

People leadership

Guest service

Operations management

Upselling

Herramientas

POS systems

Descripción del empleo

craig road property holdings pte. ltd. is seeking a Floor Manager to oversee daily outlet operations within a hotel setting. You will lead a team, ensure exceptional guest experiences, and uphold high service and safety standards throughout each shift.

The role focuses on guest satisfaction, operational excellence, and revenue-friendly initiatives, including upselling and efficient staffing. This position emphasizes hands-on leadership, training, and a proactive, guest-centric approach.