Hotel F&B Operations Lead - Guest-Centric & Efficient

craig road property holdings pte. ltd.; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Craig Road Property Holdings Pte. Ltd. operates a hotel where the Food & Beverage Operations Manager leads daily service across restaurants, bars and events.

You’ll work through outlet managers and supervisors to ensure venues are ready for service, guests receive attentive hospitality, and staffing and costs align with demand. You’ll maintain a visible floor presence, especially during peak periods. Responsibilities include reviewing reservations and event orders, coaching supervisors, planning

Formación

• Experience managing restaurant or bar operations in a hotel or multi-outlet setting.
• Ability to interpret outlet financial reports and forecast staffing needs.
• Strong floor leadership and guest recovery skills.
• Familiarity with point-of-sale, reservations and rostering systems.
• Availability to work evenings, weekends and public holidays.

Responsabilidades

• Outlet operations: review reservations, occupancy and event orders; set staffing, plans and stock.
• Guest experience: set service expectations, engage guests on the floor and address escalated concerns.
• People leadership: coach outlet managers; recruit, onboard and develop the team.
• Manpower and productivity: plan rosters against forecasts; manage overtime and deployment.
• Financial performance: support the F&B budget; review revenue, labor costs and wastage; take corrective actions.
• Events and promotions: translate event requirements into staffing and service timelines; coordinate with other teams.
• Standards and controls: maintain hygiene, allergen communication and safe work practices; reconcile cash and stock.

Conocimientos

Outlet leadership

Financial reporting

Staffing planning

Guest service excellence

POS and reservations systems

Descripción del empleo

Craig Road Property Holdings Pte. Ltd. operates a hotel where the Food & Beverage Operations Manager leads daily service across restaurants, bars and events.

You’ll work through outlet managers and supervisors to ensure venues are ready for service, guests receive attentive hospitality, and staffing and costs align with demand. You’ll maintain a visible floor presence, especially during peak periods. Responsibilities include reviewing reservations and event orders, coaching supervisors, planning