Night Floor Supervisor - Bar & Guest Experience Leader

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. is seeking a Floor Supervisor to lead the service team on shift, coordinating seating, beverage service, and guest experience in a fast-paced F&B environment on-site in Singapore.

The role requires knowledge of cocktails and beverage service, strong leadership, and the ability to coach colleagues while maintaining guest satisfaction and seamless operations, including late shifts and holidays.

Qualifications

• Experience as a service captain, team leader or supervisor in a cocktail bar, lounge, restaurant or hotel F&B outlet.
• Working knowledge of cocktails, spirits and beverage service.
• Ability to lead a section during busy service and coach colleagues.
• Familiarity with point-of-sale and reservation systems.
• Availability to work rotating shifts, including late evenings, weekends and public holidays.

Responsibilities

• The Floor Supervisor leads the service team on the floor during assigned shift.
• Work with host and bartenders to pace seating and drinks service and coach colleagues.
• Prepare for service: review reservations, group bookings and special requests; ensure tables and stations are ready.
• Coordinate the floor with the host to seat reservations and walk-ins at a manageable pace.
• Guide guests through the menu and confirm ingredient and allergen queries with the bar or Culinary team.
• Keep service on track: check orders, alert bartenders to large orders, update guests on delays.
• Coach the team: demonstrate standards and provide timely feedback; coordinate breaks.
• Support responsible alcohol service and involve Floor Manager when needed.
• Close and hand over the shift: check bills, flag discrepancies, ensure cleanliness and stock.

Skills

Team leadership

Customer service

Cocktails knowledge

Guest communication

Shift coordination

Tools

POS systems

Reservation systems

Job description

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. is seeking a Floor Supervisor to lead the service team on shift, coordinating seating, beverage service, and guest experience in a fast-paced F&B environment on-site in Singapore.

The role requires knowledge of cocktails and beverage service, strong leadership, and the ability to coach colleagues while maintaining guest satisfaction and seamless operations, including late shifts and holidays.