Night-Shift Customer Experience Case Manager

CPG Facilities Management Pte Ltd; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

CPG Facilities Management Pte Ltd is seeking a Customer Service Executive to manage service requests from receipt to closure, including calls and emails, logging details, and coordinating contractor deployment.

The role emphasizes service quality, timely updates to customers, accurate documentation, and adherence to procedures. Shift hours are 10pm to 7.30am, and work location is Woodlands.

Qualifications

• Experience in customer service or call/support roles.
• Able to work night shift (10pm–7:30am).
• Familiarity with logging and tracking service requests.

Responsibilities

• Handle end-to-end call and case management from receipt to closure.
• Coordinate deployment of tradesmen/contractors when required.
• Log, update, and track case progress in the designated system.
• Provide timely status updates and follow-up with customers.
• Escalate urgent or high-risk cases per procedures.

Skills

Verbal & written communication

Customer-focused

Multitasking

CRM systems

Calm under pressure

Tools

CRM systems

Call-logging software

Job description

CPG Facilities Management Pte Ltd is seeking a Customer Service Executive to manage service requests from receipt to closure, including calls and emails, logging details, and coordinating contractor deployment.

The role emphasizes service quality, timely updates to customers, accurate documentation, and adherence to procedures. Shift hours are 10pm to 7.30am, and work location is Woodlands.