Network Operations Engineer I

Astreya Asia Pacific Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Astreya Asia Pacific Pte Ltd is hiring a Network Operations Engineer I to manage and troubleshoot Network Production environments. The role requires independent work, accuracy, and attention to detail, with guidance on new projects.

You will participate in production network and internet peering strategies, work with multiple vendors, and support incidents across regions. Weekend work may be required as part of 24/7 coverage.

Qualifications

• Bachelor's degree (B.S/B.A) with 2+ years' related experience or equivalent
• Strong communication skills for working with service providers and partners
• Understanding of IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS)
• Knowledge of fiber-optic tech and optical transport will be an advantage

Responsibilities

• Participate in production network and internet peering strategies
• Experience with CDN networking, monitoring capacity, and peering traffic
• Work with multiple vendor servers on software and hardware issues
• Handle traffic and inquiries from ISPs/partners
• Support network and traffic peering during incidents
• Troubleshoot optical (DWDM, CWDM) and IP network components
• Coordinate with TAC vendors to fix hardware issues
• Collaborate with ISPs/vendors to resolve network issues
• Participate in 24/7 global support with other teams
• Some weekend work may be required
• Other duties as required

Skills

Network troubleshooting

Root cause analysis

IP networking

BGP/OSPF/MPLS

Customer communication

Vendor coordination

Education

Bachelor's degree

Job description

What this Job Entails

The Network Operations Engineer I is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities

• Participate in production network and internet peering strategies
• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Handle traffic and any other queries raised by ISP/partners
• Support team in handling network and traffic peering for any incidents such as input errors, CRC, Capacity, Routing, Protocol, etc.
• Knowledgeable in troubleshooting of optical (DWDM, CWDM) and IP network components
• Working with multiple TAC vendors to fix the hardware issues
• Work with ISP/vendors on fixing any issues related to network
• Participate in 24/7 support with other teams across the globe
• Some weekend work may be required
• Other duties as required

This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills

• Bachelor's degree (B.S/B.A) from four-college or university and 2+ years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of network and traffic peering
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages
• Understanding of preparing root cause analysis for any network and server outages
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
• Good understanding of IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS)
• Optical technologies (e.g., DWDM, CWDM, fiber types, optical modules)
• Knowledgeable on Layer 1 troubleshooting

Preferred Qualifications

• Experience working in a multi-vendor network environment.
• Network certifications.
• CCNP/JNCIP/Ciena preferred

We're so glad you're here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!