Network Operations Engineer I

astreya; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Astreya is seeking a Network Operations Engineer I in Singapore to manage and troubleshoot production networks. You will work independently with accuracy, supporting 24/7 operations and coordinating with ISPs, vendors, and partners around the world.

Responsibilities include participating in peering strategies, handling traffic issues, and resolving outages with root-cause analysis while collaborating across multiple teams and vendors.

Qualifications

• Bachelor's degree or equivalent with 2+ years in network support or related field.
• Experience with content delivery networks, traffic peering, and ISP/partner engagement.
• Strong communication and ability to coordinate with service providers and colocation facilities.
• Solid understanding of IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS).
• Knowledge of optical technologies (DWDM/CWDM) and fiber types; familiarity with optical transport is a plus.
• Experience preparing root cause analysis for outages and incidents.
• Willingness to participate in 24/7 support with global teams; some weekend work may be required.

Responsibilities

• Participate in production network and internet peering strategies.
• Work on problems of moderate scope within network production environments.
• Handle traffic and queries raised by ISP/partners.
• Support team in handling network and traffic peering for incidents (input errors, CRC, capacity, routing, protocol).
• Troubleshoot optical (DWDM, CWDM) and IP network components.
• Collaborate with multiple TAC vendors to fix hardware issues.
• Coordinate with ISP/vendors on network-related issues.
• Engage in 24/7 support with teams across the globe.

Skills

Network peering

IPv4/IPv6

BGP/OSPF/MPLS

DWDM/CWDM optics

Root cause analysis

Vendor communications

Multi-vendor networking

Problem solving

Monitoring & insights

Education

Bachelor's degree in Computer Science/Networking

Network certifications CCNP/JNCIP/Ciena

Job description

What this Job Entails:

The Network Operations Engineer I is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope:

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in production network and internet peering strategies
• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Handle traffic and any other queries raised by ISP/partners
• Support team in handling network and traffic peering for any incidents such as input errors, CRC, Capacity, Routing, Protocol, etc.
• Knowledgable in troubleshooting of optical (DWDM, CWDM) and IP network components.
• Working with multiple TAC vendors to fix the hardware issues
• Work with ISP/vendors on fixing any issues related to network
• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor's degree (B.S/B.A) from four-college or university and 2+ years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of network and traffic peering
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
• Understanding of preparing root cause analysis for any network and server outages.
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
• Good understanding of: IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS)
• Optical technologies (e.g., DWDM, CWDM, fiber types, optical modules)
• Knowledgeable on Layer 1 troubleshooting.

Preferred Qualifications:

• Experience working in a multi-vendor network environment.
• Network certifications. CCNP/JNCIP/Ciena preferred