Network Engineer — Onsite/Remote Support & Projects
Pivot Search Pte Ltd
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Job summary
Pivot Search Pte Ltd in Singapore is seeking a capable network support engineer to assist customer projects with deployment, migration, and cutover activities. You will provide onsite and remote technical support, diagnose issues, and document configurations and procedures for handover.
The role welcomes fresh graduates with solid networking fundamentals; 1–3 years of experience is advantageous. You will work with engineering, delivery, sales, and customers to ensure successful project delivery
Qualifications
- Solid networking fundamentals (TCP/IP, VLAN, routing/switching).
- Strong troubleshooting and problem-solving skills.
- Willing to travel to client sites and work onsite.
- Fresh graduates welcome; 1–3 years of related experience advantageous.
Responsibilities
- Support network deployment, implementation, migration, and cutover activities for customer projects.
- Provide onsite and remote technical support, including troubleshooting, issue identification, diagnosis, and resolution.
- Monitor network performance and system health, escalating complex issues to senior engineers or HQ support teams when required.
- Assist in network configuration, testing, commissioning, and documentation preparation.
- Coordinate with project managers, sales teams, customers, and partners to ensure successful project delivery.
- Conduct knowledge transfer and provide documentation to customers upon project completion.
- Support POC demonstrations and solution evaluations when required.
- Maintain project records, incident reports, and technical documentation.
- Follow escalation procedures and communicate project/incident status timely.
- Attend customer meetings to analyze requirements, troubleshoot issues, and provide technical recommendations.
- Collaborate with engineering, project delivery, sales, and support teams for customer satisfaction.
Skills
Education
Tools
Job description
Pivot Search Pte Ltd in Singapore is seeking a capable network support engineer to assist customer projects with deployment, migration, and cutover activities. You will provide onsite and remote technical support, diagnose issues, and document configurations and procedures for handover.
The role welcomes fresh graduates with solid networking fundamentals; 1–3 years of experience is advantageous. You will work with engineering, delivery, sales, and customers to ensure successful project delivery
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