Network Engineer - Pre-Sales & Support

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 56,000 - 67,000; Full time

Benefits offered by this job

AWS bonus

Performance bonus

Job summary

EA RECRUITMENT PTE. LTD. is seeking a Network Support Specialist to provide pre-sales and post-sales technical support for networking solutions. You will conduct product demos, testing, and troubleshooting, while assisting with implementation and documentation to ensure successful delivery.

The role requires a networking degree and at least 3 years of related experience; CCNA certification is advantageous. On-site in Singapore with standard hours and a strong welfare package.

Qualifications

• Degree in Computer Communications, Network Engineering or equivalent.
• Minimum 3 years related experience in network equipment after-sales/technical support.
• CCNA certification will be an advantage.

Responsibilities

• Provide pre-sales and technical support by understanding customer requirements and recommending suitable networking products and solutions.
• Conduct product demonstrations, technical presentations, testing and troubleshooting for customers.
• Support the implementation and delivery of networking solutions, including onsite/remote technical support and documentation.
• Provide after-sales technical support, diagnosing and resolving network, connectivity and product-related issues.
• Conduct customer training and technical guidance where required.
• Work closely with customers, internal teams and regional stakeholders to ensure smooth project delivery and timely resolution of technical issues.
• Contribute to technical documentation, knowledge sharing and process improvement.
• Support other infrastructure and technical projects as required.

Skills

Pre-sales

Technical support

Product demos

Testing

Troubleshooting

Implementation

Delivery

Customer training

Documentation

Stakeholder mgmt

Education

Networking degree

CCNA certification

Job description

EA RECRUITMENT PTE. LTD. is seeking a Network Support Specialist to provide pre-sales and post-sales technical support for networking solutions. You will conduct product demos, testing, and troubleshooting, while assisting with implementation and documentation to ensure successful delivery.

The role requires a networking degree and at least 3 years of related experience; CCNA certification is advantageous. On-site in Singapore with standard hours and a strong welfare package.