Network Engineer – On-Call Incident & Change Leader

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Manpower Staffing Services (Singapore) PTE LTD is seeking a Network Operations professional to provide operational support on managed devices and ensure service levels are met. You will manage incidents and changes, document progress, and coordinate with vendors to resolve problems.

The role requires CCNA level knowledge, proficiency in Ethernet/WAN-LAN, and strong problem-solving abilities in a fast-paced environment. On-site work in Singapore with vigilant focus on customer outcomes.

Qualifications

• CCNA level certification or equivalent knowledge.
• Strong understanding of Ethernet, WAN/LAN, IPv4/IPv6, TCP/IP routing.
• Experience with incident and change management processes.
• Ability to liaise with vendors and third parties effectively.
• Proven ability to work under pressure and manage multiple tasks.

Responsibilities

• Router/Switch/Firewall services implementation and operations to meet SLAs.
• Record and update incident/problem management systems with network alerts and tickets.
• Liaise with internal teams to resolve customer-reported problems to satisfaction.
• Maintain high awareness of customer service levels and incident severity.
• Lead incident resolution and participate in project delivery for quality outcomes.

Skills

CCNA level

Ethernet/WAN-LAN

Routing protocols

Incident/Change management

Vendor liaison

Job description

Manpower Staffing Services (Singapore) PTE LTD is seeking a Network Operations professional to provide operational support on managed devices and ensure service levels are met. You will manage incidents and changes, document progress, and coordinate with vendors to resolve problems.

The role requires CCNA level knowledge, proficiency in Ethernet/WAN-LAN, and strong problem-solving abilities in a fast-paced environment. On-site work in Singapore with vigilant focus on customer outcomes.