Network Operations Engineer — Incident Response & Optimization

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a network operations professional responsible for Router/Switch/Firewall services, incident handling, and problem resolution. You will work with internal clients and third-party vendors to ensure service levels and timely responses.

You should have CCNA level knowledge and a solid grasp of Ethernet, IPv4/IPv6, and TCP/IP routing, with experience recording incidents and collaborating across teams to deliver reliable network support.

Qualifications

• CCNA level or higher certification for Cisco, Arista, Palo Alto, Fortinet.
• Strong understanding of Ethernet, WAN/LAN (IPv4/v6), TCP/IP routing.
• Experience with network incident/problem management and ticketing system usage.

Responsibilities

• Implement and support Router/Switch/Firewall services and operations.
• Record/update incident and problem management in ticketing systems.
• Liaise with internal areas to ensure problems are resolved to customer satisfaction.
• Maintain awareness of customer service levels when handling issues.
• Notify internal clients of severity 1 and 2 problems.
• Coordinate callouts with Telco and hardware vendors as required.
• Develop and maintain processes for Network & Security Operations.
• Participate in projects providing guidance to ensure quality delivery.
• Identify key issues and priorities to deliver results with minimal supervision.

Skills

CCNA level

Vendor liaison

Problem solving

Tools

Networking equipment (Cisco/Arista/Palo Alto Fortinet)

Ethernet

WAN/LAN TCP/IP

Job description

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a network operations professional responsible for Router/Switch/Firewall services, incident handling, and problem resolution. You will work with internal clients and third-party vendors to ensure service levels and timely responses.

You should have CCNA level knowledge and a solid grasp of Ethernet, IPv4/IPv6, and TCP/IP routing, with experience recording incidents and collaborating across teams to deliver reliable network support.