Network Engineer

StarHub; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A telecommunications company in Singapore is seeking a Network Operations Engineer who specializes in ensuring secure and efficient network operations. The ideal candidate will provide Level 2 support for Huawei NCE Campus infrastructure, focusing on incident resolution and operational excellence. Applicants should have 3-5 years of network operations experience and demonstrate strong troubleshooting skills in a complex environment. Certifications in Huawei or Cisco are preferred. This role offers opportunities for continuous improvement and collaboration across teams.

Qualifications

• Minimum 3–5 years of network operations experience with strong knowledge of Huawei NCE Campus.
• Experience managing network operations for medium to large-scale enterprises.
• Proven experience working cross-functionally with engineering and vendor teams.

Responsibilities

• Provide Level 2 support for Huawei NCE Campus network infrastructure.
• Ensure timely incident resolution and service restoration.
• Perform root-cause analysis and implement corrective actions.
• Collaboration with various teams for seamless service delivery.

Skills

Network operations experience

Knowledge of Huawei NCE Campus

Incident resolution

Technical troubleshooting

Education

Certifications: Huawei HCIA/HCIP, CCNA/CCNP

Tools

ANTlabs

Aruba ClearPass

Silver Peak SD-WAN

Job description

Overview

Role Mission: This role ensures stable, secure, and efficient network operations for enterprise customers through proactive Day #2 support and Level 2 technical expertise. It focuses on timely incident resolution, maintaining high service availability, and strengthening operational capability across Huawei NCE Campus and other supported platforms. The role also drives continuous improvement and supports overall operational excellence.

Responsibilities

• Provide Level 2 support for Huawei NCE Campus network infrastructure.
• Ensure timely incident resolution and service restoration for customer environments.
• Perform root-cause analysis and implement corrective and preventive measures.
• Maintain up-to-date documentation, configurations, and operational records.
• Collaborate with Day #1, Cybersecurity, Service Management, and Project teams to ensure seamless service delivery.
• Troubleshoot and resolve network incidents, including switching, routing, and wireless issues on Huawei NCE Campus.
• Perform configuration updates, firmware upgrades, and change implementations following ITIL processes.
• Conduct periodic health checks, monitoring, and performance analysis to prevent service disruptions.
• Support integration and interoperability testing with additional platforms (ANTlabs, ClearPass, Silver Peak) where required.
• Provide technical reports, update service tickets, and support customer reviews and operational meetings.

Qualifications

• Background in network operations, managed services, or medium sized campus network environments.
• Minimum 3–5 years of network operations experience with strong knowledge of Huawei NCE Campus (must have).
• Beneficial but optional: ANTlabs, Aruba ClearPass, Silver Peak SD-WAN (training will be provided on evaluation).
• Certifications preferred: Huawei HCIA/HCIP, CCNA/CCNP or equivalent.
• Demonstrated success in resolving complex network incidents within SLA-driven environments.
• Proven experience managing network operations for medium to large-scale enterprises.
• Experience working cross-functionally with engineering, service management, and vendor teams.