Muslim Friendly Mala Restaurant Crew Leader

MAKAN MALAH PTE. LTD.; Singapore; On-site; SGD 2,500 - 3,500; Full time

Benefits offered by this job

Annual raises

Performance bonuses (up to 2 months)

Muslim-Friendly staff meals

Inclusive workplace culture

Career path and mentorship

Job summary

MAKAN MALAH PTE. LTD. is seeking a friendly, energetic team member to deliver exceptional hospitality at our Singapore locations. You will support guests from greeting to service, assist with self-ordering kiosks, and help keep the restaurant clean and safe throughout shifts.

Training is provided; no prior experience required. The role emphasizes teamwork, rapid service, and adherence to QSC standards, with opportunities for growth and performance-based bonuses.

Qualifications

• No prior background needed; comprehensive training provided.
• Positive energy with a bright, approachable personality.
• Ability to stay organized and efficient in a busy environment.
• Food Hygiene Certificate is a plus.
• Strong communication with guests and teammates.

Responsibilities

• Deliver a high-standard, welcoming guest experience.
• Lead briefings and service teams; step in for management when needed.
• Greet guests, assist with self-ordering kiosks, ensure quality standards.
• Manage on-the-floor escalations and customer feedback.
• Maintain inventory, manage supply orders, keep shop clean and safe.
• Rotate duties between kitchen and front counter.
• Handle basic food preparation tasks and operate equipment.
• Perform daily housekeeping and sanitation routines.
• Follow Quality, Service, and Cleanliness (QSC) guidelines.
• Support team with various tasks as requested by management.

Skills

Guest hospitality

Leadership

Communication

Fast-paced delivery

Food hygiene awareness

Job description

Outlets: NUS,Tampines (Upcoming!)

Working hours: 9 / 10 Hours

Working days: 5.5 / 6 Days

Key Responsibilities

• Guest Hospitality:Deliver a high-standard, welcoming experience for all patrons.
• Leadership:Lead briefings and service teams; step in for management when needed.
• Service Excellence:Greet guests, assist with self-ordering kiosks, and ensure quality standards.
• Conflict Resolution:Manage on-the-floor escalations and customer feedback.
• Operations:Maintain inventory, manage supply orders, and ensure shop cleanliness/safety.
• Station Versatility:Manage rotating duties across the kitchen and front counter.
• Culinary Support:Handle basic food preparation tasks, operate deep fryers, water boilers, and induction cooktops.
• Environment Maintenance:Execute daily housekeeping and sanitation routines.
• Standard Compliance:Strictly follow Quality, Service, and Cleanliness (QSC) guidelines.
• Operational Flexibility:Support the team with various tasks as requested by management.

What We Look For

• Beginner-Friendly:No prior background needed; comprehensive training is included.
• Positive Energy:A bright, enthusiastic, and approachable personality.
• High-Speed Delivery:Ability to stay organized and efficient in a busy environment.
• Certs:Food Hygiene Certificate is a plus.
• Strong Communicator:Natural ability to interact with guests and teammates effectively.

Benefits & Rewards

• Financial Growth:Competitive base pay with annual raises tied to performance.
• Incentive Packages:Outstanding Performance bonuses (up to 0-2 months) and attendance rewards.
• Muslim-Friendly Staff Meals:Up to two meals provided during each work shift (Halal/Muslim-friendly options available).
• Inclusive Environment:A welcoming, Muslim-friendly workplace culture that respects diverse practices and needs.
• Professional Path:A transparent career ladder with structured mentorship and growth opportunities.