Museum Operations Team Lead

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

ADECCO PERSONNEL PTE LTD in Singapore is seeking a motivated operations supervisor to manage daily museum activities across two sites, ensuring a smooth visitor experience and efficient front-desk service.

You will lead and train a team of 10–40 associates, plan monthly deployment schedules, handle enquiries and feedback, and coordinate with internal teams, vendors and partners to support operations. The role requires weekend and public holiday work; salary is gross up to SGD 3,000.

Qualifications

• 2 years of front-line/customer service experience, preferably in hospitality.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office, POS systems, and digital tools.
• Experience handling multiple payment modes.
• Willlingness to work weekends and public holidays.

Responsibilities

• Oversee daily operations across two museum sites to ensure smooth visitor experience.
• Resolve operational or technical issues and escalate when needed.
• Lead and train a team of 10–40 associates, including coaching and handling performance matters.
• Plan monthly deployment schedules and arrange manpower replacements when required.
• Handle visitor inquiries, feedback, and emails professionally.
• Guide associates in conducting tours and visitor programmes.
• Work with internal teams, vendors, and partners to support operations.
• Prepare and submit monthly revenue reports.

Skills

Interpersonal skills

Phone etiquette

Problem solving

Service delivery

Front-line experience

Flexibility

Tools

Microsoft Office

POS systems

Digital technologies

Job description

ADECCO PERSONNEL PTE LTD in Singapore is seeking a motivated operations supervisor to manage daily museum activities across two sites, ensuring a smooth visitor experience and efficient front-desk service.

You will lead and train a team of 10–40 associates, plan monthly deployment schedules, handle enquiries and feedback, and coordinate with internal teams, vendors and partners to support operations. The role requires weekend and public holiday work; salary is gross up to SGD 3,000.