Multimodal Logistics Implementation Lead

WECRUIT PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore seeks an experienced Senior Customer Implementation Manager to lead multi-modal logistics implementations.

You will coordinate across customers, operations, IT and legal, translating requirements into SOPs and driving system configuration, testing and deployment. The role demands strong stakeholder management, five-plus years in logistics or project management, and proficiency with logistics software such as CargoWise, SAP or TRAX.

Qualifications

• Bachelor’s Degree in Logistics, Supply Chain Management, Engineering or related discipline.
• Minimum 5 years of relevant experience in freight forwarding, logistics operations, customer implementation, key account management or project management.
• Practical understanding of international freight forwarding and supply chain processes.
• Experience working on logistics system implementation, process transformation or customer onboarding projects.
• Strong coordination, analytical and problem-solving skills.
• Ability to manage multiple stakeholders, priorities and timelines.
• Strong communication and change-management skills.
• Proficiency in Microsoft Office.
• Knowledge of CargoWise, SAP, TRAX or similar logistics systems advantageous.
• Exposure to EDI integration or logistics technology projects advantageous.

Responsibilities

• Manage customer implementation projects across air, ocean, road and rail freight.
• Coordinate between customers, operations, IT, legal and stakeholders throughout implementation.
• Translate customer requirements into SOPs and eSOPs.
• Collaborate with technology teams on system configuration, testing and deployment.
• Establish project plans, milestones, resources, risks and changes.
• Maintain clear communication via updates, meetings and reviews.
• Coordinate training to support adoption of new processes and solutions.
• Monitor post-go-live performance and governance to sustain objectives.
• Support KPI reporting and customer business reviews.
• Identify opportunities to standardise processes and enhance digital connectivity like EDI.

Skills

Project coordination

Stakeholder management

Analytical skills

Communication

Change management

Microsoft Office

EDI integration knowledge

Logistics systems familiarity

Education

Bachelor’s Degree in Logistics / Supply Chain / Engineering

Tools

CargoWise

SAP

TRAX

Job description

WECRUIT PTE. LTD. in Singapore seeks an experienced Senior Customer Implementation Manager to lead multi-modal logistics implementations.

You will coordinate across customers, operations, IT and legal, translating requirements into SOPs and driving system configuration, testing and deployment. The role demands strong stakeholder management, five-plus years in logistics or project management, and proficiency with logistics software such as CargoWise, SAP or TRAX.