Multilingual QA Specialist – Contact Centre

DHL Germany; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Quality Assurance Coordinator for its call centre. Responsibilities include managing QA standards, conducting call monitoring, and preparing reports. Candidates should have a Diploma and at least 2 years of experience in customer service. The ideal applicant is self-motivated with proficiency in Excel and PowerPoint, and can communicate effectively in multiple languages. This position values diversity and inclusivity among its workforce.

Qualifications

• Prior experience and knowledge in call centre QA standards preferred.
• Minimum 2 years training experience in a customer service or call centre environment.
• Self-motivated with the ability to work independently.

Responsibilities

• Support the call centre in managing QA standards and processes.
• Conduct call monitoring and provide feedback based on defined criteria.
• Prepare QA dashboard and maintain monthly reports.

Skills

Call centre QA standards

Proficient in Excel

PowerPoint for presentations

Self-motivated

Communication in multiple languages/dialects

Education

Diploma in any discipline

Job description

A leading logistics company in Singapore is seeking a Quality Assurance Coordinator for its call centre. Responsibilities include managing QA standards, conducting call monitoring, and preparing reports. Candidates should have a Diploma and at least 2 years of experience in customer service. The ideal applicant is self-motivated with proficiency in Excel and PowerPoint, and can communicate effectively in multiple languages. This position values diversity and inclusivity among its workforce.