Customer Experience Specialist – Multichannel Support

Income Insurance Limited; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Income Insurance Limited seeks a Customer Care Executive to deliver exceptional service across email, live chat, and calls when needed. You will manage inquiries, resolve issues with empathy, and maintain product knowledge while meeting tight SLAs.

Collaboration with the team and accurate ticketing are essential. The role requires a Diploma and 1 year in a contact centre or customer service setting, with insurance certifications considered an advantage.

Qualifications

• 1 year experience in contact centre environment or customer service.
• Diploma in any discipline.
• Insurance certifications would be advantageous (BCP/PGI/HI/M9).
• Proficient in Microsoft Office.
• Strong Excel and Powerpoint skills.
• Experience with multimedia (audio, video, web-based systems).

Responsibilities

• Interact with customers across multiple channels, with emphasis on email correspondence.
• Respond to inquiries promptly, professionally, and accurately.
• Resolve complex or high-value customer issues with empathy.
• Maintain up-to-date knowledge of products and services.
• Meet and manage KPIs and SLAs with timely responses.

Skills

Customer service

Email communication

Verbal communication

Multitasking

Problem solving

Team collaboration

Education

Diploma

Tools

CRM software

Microsoft Office

Excel

PowerPoint

Job description

Income Insurance Limited seeks a Customer Care Executive to deliver exceptional service across email, live chat, and calls when needed. You will manage inquiries, resolve issues with empathy, and maintain product knowledge while meeting tight SLAs.

Collaboration with the team and accurate ticketing are essential. The role requires a Diploma and 1 year in a contact centre or customer service setting, with insurance certifications considered an advantage.