Operations Associate

KINN Hospitality Concepts; Singapore; On-site; SGD 26,000 - 32,000; Full time

Job summary

KINN, Singapore’s first truly boutique capsule hotel, invites you to join as an Operations Associate at its South Bridge Road outlet. You will deliver outstanding guest service through front office duties, with optional housekeeping and/or barista tasks to create a seamless guest experience.

In this full-time role, you’ll check in/out guests, handle bookings via PMS and OTAs, and share local insights to enhance stays while maintaining the property to the highest cleanliness standards.

Qualifications

• Independent, adaptable, and self-confident, with a well-groomed and tidy appearance.
• Good communication and organizational skills.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Detail-oriented and comminated to delivering high-quality service.

Responsibilities

• Perform check in and check out duties in accordance with the Hotel’s P&P Standards.
• Update guest information into Hotel PMS system.
• Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards.
• Provide detailed information about the property, amenities, and local attractions to enhance guest experiences.
• Assist guests with inquiries, requests, and special accommodations in a courteous manner.
• Maintain the cleanliness and organization of the front desk area and common spaces.
• Clean and maintain guest rooms and public areas to uphold high cleanliness standards.
• Change linens, towels, and restock amenities to ensure guest comfort and satisfaction.
• Report any maintenance issues promptly to the appropriate department for resolution.
• Inspect and turn all linens for outgoing washing or returning from laundry contractor.
• Respond to any Housekeeping calls from guest or Supervisors as and when required.

Skills

Independent

Adaptable

Communication

Organizational skills

Multitasking

Attention to detail

Coffee passion

Positive attitude

Tools

CloudBeds

Opera

Job description

KINN is Singapore’s first truly boutique capsule hotel, and a hospitality experience like no other. Housed in a unique Brutalist building, and with its delightful contrast of historical charm and pulsating nightlife, guests are in for a treat at KINN’s first ever outlet at South Bridge Road, with its fantastic location surrounded by historical sights and an electric nightlife.

Our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

As a full-time Operations Associate, you will be responsible for providing customer service and ensuring the overall satisfaction of our guests. This multifaceted role combines front office duties, with either housekeeping tasks, and/or barista responsibilities to create a seamless and enjoyable experience for our patrons.

Key Responsibilities

Front Office

• Perform check in and check out duties in accordance with the Hotel’s P&P Standards
• Update guest information into Hotel PMS system
• Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
• Provide detailed information about the property, amenities, and local attractions to enhance guest experiences
• Assist guests with inquiries, requests, and special accommodations in a courteous manner

Housekeeping

• Maintain the cleanliness and organization of the front desk area and common spaces
• Clean and maintain guest rooms and public areas to uphold high cleanliness standards
• Change linens, towels, and restock amenities to ensure guest comfort and satisfaction
• Report any maintenance issues promptly to the appropriate department for resolution
• Inspect and turn all linens for outgoing washing or returning from laundry contractor
• Respond to any Housekeeping calls from guest or Supervisors as and when required

Key Requirements

• Independent, adaptable, and self-confident, with a well-groomed and tidy appearance.
• Good communication and organizational skills
• Ability to multitask, prioritize, and work effectively in a fast-paced environment
• Detail-oriented and comminated to delivering high-quality service
• Experience with property management and digital softwares (e.g. CloudBeds, Opera) is an added advantage
• Passionate about coffee
• Possess a positive attitude to learn and grow with the Company
• Commitment to work a 5-day work week including shifts, weekends and Public Holidays

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