Multi-Outlet Restaurant Manager – Service & Growth

RUMEL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RUMEL (SINGAPORE) PTE. LTD. is seeking an experienced Outlet Manager to oversee daily front-of-house operations across multiple outlets in Singapore.

You will lead service teams, ensure standards, and maintain exceptional guest experiences while supporting sales initiatives. Key responsibilities include coaching staff, managing shifts, handling customer feedback, and collaborating with management on outlet improvements and promotions.

Qualifications

• Minimum 3 years of relevant F&B experience, preferably with multi-outlet exposure.
• Strong leadership and people management skills.
• Service-oriented with a positive and proactive attitude.
• Strong communication, problem-solving and decision-making skills.
• Able to work independently and manage multiple outlets and priorities.
• Comfortable working shifts, weekends and public holidays.
• Willing to travel between outlets as required.

Responsibilities

• Oversee daily front-of-house operations across outlets and ensure smooth service flow.
• Maintain strong floor presence and support outlets during peak periods.
• Ensure staff follow SOPs, service standards, grooming and safety requirements.
• Lead, motivate and develop outlet service teams with effective training.
• Handle customer feedback and drive service recovery and loyalty.
• Drive sales and support outlets in achieving targets; identify upsell opportunities.
• Oversee cash handling, stock levels and proper stock control.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Decision making

Independence

Multi-outlet experience

Shift work

Travel

Tools

POS system

Inventory management

Job description

RUMEL (SINGAPORE) PTE. LTD. is seeking an experienced Outlet Manager to oversee daily front-of-house operations across multiple outlets in Singapore.

You will lead service teams, ensure standards, and maintain exceptional guest experiences while supporting sales initiatives. Key responsibilities include coaching staff, managing shifts, handling customer feedback, and collaborating with management on outlet improvements and promotions.