Motor Claim Advisor (Automotive Accident Claims)

98 Auto Ventures Pte. Ltd.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

98 Auto Ventures Pte. Ltd. in Singapore is seeking an Insurance Claims Admin to manage the end-to-end process of vehicle accident claims and invoicing.

You will monitor progress, coordinate with workshops and insurers, collect photos, verify amounts, and ensure timely payment while maintaining accurate records and adherence to SOPs.

Qualifications

• Nitec or Higher Nitec or ‘O’ level or above required.
• Able to articulate issues, analyse and identify problems, and provide solutions.
• Strong administrative and coordination skills required.

Responsibilities

• Monitor insurance jobs in progress against outstanding jobs report.
• Assist to follow up with workshops and insurance companies on 3rd party claims.
• Inform surveyors to come and take photographs of the vehicles where necessary.
• Follow up with surveyors and verify finalised amounts before invoicing.
• Check payment is received from the insurance company and update insurance debts in the system.

Skills

Administrative skills

Coordination skills

Communication skills

Analytical thinking

Education

Nitec/Higher Nitec/‘O’ level or above

Job description

Job Responsibilities:

• Monitor insurance jobs in progress against outstanding jobs report
• Assist to follow up with workshops and insurance company on 3rd party claims
• Inform surveyors to come and take photographs of the vehicles where necessary
• Follow up with surveyors and verify whether the finalised amount tallies and then proceed to invoice accordingly
• Upon invoicing, check the essential information thoroughly
• To check payment is received from the insurance company and update insurance debts into the system
• To record 3rd party Direct Settlement Claims and update tracking list till case is closed
• Assist with the full cycle of administrative work with regards to insurance accident claims procedures
• Enforce compliance to SOP(s) and instructions from Operations Control.
• Any other related duties and responsibilities involved within the role as assigned from time to time

• Manage vehicle accident claims.
• Ensure all accident cars are repaired as scheduled and recommended by surveyor.
• Ensure all documents such as job cards, files and reports are raised, and jobs are invoiced.
• Ensure discharge forms are duly approved and signed off before release of vehicles.
• Follow up with insurance company and customer for payment.
• Maintain insurance claims reports and perform claim analysis for management reporting.
• Monitor aging report and highlight cases that have settlement issues, loss of used, etc.
• Administer and maintain all documents pertaining to cost, claims and vehicle history.
• Liaise with other department to ensure customer’s needs are meet.
• Update customers on repair progress and expected completion date.

Requirements:

• Nitec/ Higher Nitec/ ‘O’ level or above.

• No Experience needed but must be willing to learn
• Possess class 3 driving license is a must.
• Able to articulate issues, analyse and identify problem, and provide solution.
• Able to carry out accident claim quotations and liaise with insurance companies on claim status.
• Strong administrative and co-ordination skills.
• Excellent communication skills couples with good working attitudes.