Claims Advisor (Automotive)

DICKSON AUTO CARE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Dickson Auto Care Pte. Ltd. is seeking a customer-focused Claims Advisor to guide motor insurance claims, assess vehicle damage, and prepare repair estimates with coordination across insurers and internal teams.

Candidates may also be considered for the Claims Administrator role depending on experience and fit, with opportunities to engage closely with Body & Paint professionals and customers to ensure smooth claims and repairs.

Qualifications

• 5+ years of experience as Claims Advisor, including accident repair estimation and negotiations with insurers.
• Familiar with Singapore accident reporting and claim procedures.
• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint.

Responsibilities

• Serve as the primary contact for customers, ensuring smooth claims and repair processes.
• Advise customers on repair scope, costs, and insurance claims procedures.
• Handle accident reporting, claims submission, and liaise with insurers on liability decisions.
• Generate repair orders, coordinate with the Body & Paint team, and track repair progress.
• Perform vehicle damage assessments and prepare accurate repair estimates.
• Capture and maintain repair documentation for claims processing.
• Coordinate surveys with insurance assessors and follow up on approvals.
• Ensure high-quality repairs and conduct final vehicle inspections before delivery.
• Address customer inquiries and resolve concerns professionally.
• Collaborate with internal teams and insurers to streamline claims and repair operations.

Skills

Communication

Time management

Multitasking

Customer service

Education

GCE O Level or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We are seeking a customer focused and experienced Claims Advisor to join our Body & Paint team. You will guide customers through the motor insurance claims process, assess vehicle damage, prepare repair estimates, and coordinate with insurers and internal teams to ensure claims and repairs progress smoothly.

Candidates may also be considered for the Claims Administrator role, depending on the experience and suitability.

Why Join Us?

• Join a growing Accident Reporting Centre and Authorised Workshop

• Build your career with an established automotive group with over 30 years of industry experience

• Learn directly from our Deputy General Manager, who brings many years of experience in motor insurance claims and accident repairs

• Take ownership of motor insurance claims, from damage assessment and repair estimates to customer updates

• Work closely with insurers, customers and experienced Body & Paint professionals

• Develop your expertise and grow with our expanding business

• Earn attractive team target incentives on top of your basic salary

Core Responsibilities:

• Serve as the primary contact for customers, ensuring smooth claims and repair processes

• Advise customers on repair scope, costs, and insurance claims procedures

• Handle accident reporting, claims submission, and liaise with insurers on liability decisions

• Generate repair orders, coordinate with the B&P team, and track repair progress

• Perform vehicle damage assessments and prepare accurate repair estimates

• Capture and maintain repair documentation for claims processing

• Coordinate surveys with insurance assessors and follow up on approvals

• Ensure high-quality repairs and conduct final vehicle inspections before delivery

• Address customer inquiries and resolve concerns professionally

• Collaborate with internal teams and insurers to streamline claims and repair operations

Job Requirements:

• At least 5 years experience as Claims Advisor, including accident repair estimation and negotiations with insurers

• Familiar with Singapore accident reporting and claim procedures

• At least GCE O Level or equivalent

• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint

• Excellent written and verbal communication skills

• Able to multitask with good time-management skills