Monitoring Specialist

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD in Singapore seeks an Operations Engineer to monitor production and non-production environments, analyse performance, and drive data-based improvements. You will collaborate with application teams, solution architects, and security consultants to implement enhancements.

You will establish and manage incident workflows, support 24/7 operations, and develop comprehensive runbooks and audit-compliant processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Experience implementing change management and incident management workflows using ITSM tools like AWS Quick, Zendesk, Service Desk to automate workflows.
• Experience implementing security and access controls for test and production environments.
• Familiar with full stack monitoring (application and infrastructure) using APM tools; CloudWatch preferred.
• Ability to use scripting tools like Terraform and Ansible for automation.
• Experience with Agile, DevOps pipelines, TDD, and information security practices.

Responsibilities

• Monitor and analyse the current state of product runtime environments to ensure optimum system performance.
• Work with application teams, solution architects, security consultants to implement improvement plans.
• Manage incidents, conduct problem determination, and coordinate with teams/vendors to resolve issues to meet SLA.
• Develop operations guides to ensure documentation and audit compliance.
• Manage day-to-day operation activities, analyse stats, and present progress to stakeholders.
• Lead an operations team including staff and vendors to ensure 24/7 support.

Skills

Cloud & DevOps

ITSM workflows

AWS ecosystem

Incident management

Security access control

APM monitoring

Automation scripting

Agile methodologies

Team collaboration

Education

Bachelor's degree in Computer Science/Information Technology

Tools

AWS Quick

Zendesk

Service Desk

Terraform

Ansible

CloudWatch

APM tools

Job description

JOB DESCRIPTION

Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.

Work closely with business users to setup AWS Quick environment to support AI use cases.

Manage application and security incidents,conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.

Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.

Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.

Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

EXPERIENCE AND SKILLS NEEDED

• Bachelor's degree in Computer Science,Information Technology, or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools e.g. AWS Quick, Zendesk, Service Desk to automate workflows is advantageous
• Implement security and access control measures to control privileged access to test and production environment.
• Implement full stack monitoring (i.e.application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch) is preferred.
• Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
• Experienced in agile methodologies, DevOps pipelines, test‑driven development, and info‑security practices.
• Able to work collaboratively with a high performance team and influence with positive energy.
• Resourceful and able to work out solutions with innovative thinking and new tech.
• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
• Experience in AWS ecosystem services and development of AI applications demonstrating proficiency in RAG, tool calling,workflow automation, data lakes are highly advantageous.
• Excellent problem-solving skills.
• Strong communication skills, with the ability to communicate complex technical issues to non-technical teams.