Cloud Operations Engineer (Monitoring / AWS)

SEARCH INDEX PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

SEARCH INDEX PTE. LTD. is looking for a skilled professional to oversee monitoring and observability platforms across various environments, including cloud. The role involves developing dashboards, ensuring service reliability, and supporting incident management.

Ideal candidates will have 3-5 years of experience in IT operations, familiarity with tools like CloudWatch and Grafana, and strong analytical skills.

Applicants are expected to work independently and provide after-hours support as needed.

Qualifications

• 3–5 years of experience in IT operations or cloud environments.
• Hands-on experience with monitoring platforms.
• Strong understanding of monitoring concepts.

Responsibilities

• Manage monitoring and observability platforms.
• Develop dashboards and reports for service overview.
• Participate in incident management and provide support.

Skills

Monitoring and observability tools

AWS Cost Explorer

Analytical skills

Troubleshooting

Communication skills

Education

Degree/Diploma in Computer Science or related discipline

Tools

CloudWatch

Grafana

Prometheus

Splunk

ELK Stack

Job description

• Monitoring & Service Assurance

• Cloud FinOps & Governance

• Incident & Service Operations

Responsibilities

• Manage and maintain monitoring and observability platforms across applications, databases, infrastructure, and network environments (on-premise and cloud).

• Monitor system health through logs, metrics, and alerts to identify issues, perform incident triage, and coordinate timely resolution with relevant team.

• Develop and maintain dashboards and reports to monitor service availability, performance trends, and operational insights.

• Support cloud cost monitoring and governance initiatives, including cost tracking, tagging strategies, and optimization opportunities.

• Drive continuous improvements in monitoring coverage, automation, and operational processes to enhance service reliability and efficiency.

• Participate in incident management, maintain documentation, and provide after-hours support when required.

Requirements

• Degree/Diploma in Computer Science, Information Technology, Engineering, or related discipline.

• Minimum 3–5 years of experience in IT operations, infrastructure support, service assurance, NOC, or cloud environments.

• Hands‑on experience with monitoring and observability platforms such as CloudWatch, Grafana, Prometheus, Splunk, ELK Stack, or similar tools.

• Experience working in hybrid environments (on‑premise and AWS cloud).

• Strong understanding of infrastructure, system, network, and application monitoring concepts.

• Familiarity with AWS Cost Explorer, cloud budgeting, tagging strategies, and cost optimization practices.

• Knowledge of ITIL processes including Incident, Problem, and Change Management.

• Exposure to SRE practices and service reliability principles is advantageous.

• AWS Associate Certification and/or AWS FinOps Certified Practitioner preferred.

• Strong analytical and troubleshooting skills with the ability to correlate events across complex systems.

• Strong communication and stakeholder management abilities.

• Self‑driven, proactive, and able to work independently in a fast‑paced environment.

• Willing to provide after‑hours support when required.

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