Cloud Operations Engineer

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

GMP Technologies (S) Pte Ltd seeks a skilled IT Operations professional to oversee centralized monitoring across applications, databases, infrastructure, and networks for 24/7 services. You will monitor health via metrics, logs, and dashboards, triage incidents, and coordinate rapid resolutions with cross-functional teams.

Responsibilities include designing monitoring strategies, maintaining dashboards, managing cloud costs, and driving SRE practices with SLIs/SLOs.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, Engineering, or related discipline.
• Min 3–5 years in IT Operations, infra monitoring, NOC, or cloud infra.
• Hands-on with enterprise monitoring and observability platforms.

Responsibilities

• Manage and operate centralized monitoring across applications, databases, infrastructure, and networks for 24/7 services.
• Continuously monitor system health using metrics, logs, dashboards and alerts to detect issues.
• Perform initial incident triage and coordinate resolution with cross-functional teams.
• Design and improve monitoring strategies, alerts, escalation policies, and observability standards.
• Develop real-time service health dashboards and operational reports for stakeholders.
• Support major incident management with diagnostics and coordination.
• Identify recurring incidents to improve monitoring coverage and reliability.
• Monitor AWS cloud and infrastructure costs, implement cost governance and tagging.
• Prepare cost reports and forecasts to optimise resource use while balancing performance.
• Drive observability initiatives and site reliability engineering practices including SLIs/SLOs.
• Maintain documentation on monitoring architecture and governance.
• Participate in after-hours support when required.

Skills

Observability

Log analysis

Cross-team collaboration

AWS monitoring

Cost governance

Education

Degree or Diploma in IT/CS/Engineering

Tools

Amazon CloudWatch

Grafana

Prometheus

ELK/Splunk

Cost management tools

Job description

Responsibilities

• Manage and operate centralized monitoring and observability platforms across applications, databases, infrastructure (compute and storage), and network environments supporting 24/7 services.


• Continuously monitor system health using metrics, logs, dashboards, and alerts to proactively detect performance degradation, anomalies, and potential service issues.


• Perform initial incident triage, impact assessment, event correlation, and coordinate timely resolution with Application, Infrastructure, Network, Cloud, and Database teams.


• Design, implement, and continuously improve monitoring strategies, observability standards, alert thresholds, escalation policies, and monitoring frameworks.


• Develop and maintain real-time service health dashboards, operational reports, and trend analysis for management and key stakeholders.


• Support major incident management by providing technical diagnostics, operational visibility, and cross-functional coordination.


• Identify recurring incidents and reliability gaps, driving continuous improvements in monitoring coverage, system stability, and operational response.


• Monitor and optimise AWS cloud and infrastructure costs, including compute, storage, network connectivity, and data transfer expenses.


• Implement cost allocation, tagging strategies, budget monitoring, and alerting mechanisms to improve cloud cost governance.


• Prepare cost reports, dashboards, forecasts, and recommendations to optimise resource utilisation while balancing performance, reliability, and cost efficiency.


• Drive initiatives to enhance observability, automate monitoring and alerting workflows, and support the adoption of Site Reliability Engineering (SRE) practices, including SLIs, SLOs, and Error Budgets.


• Maintain accurate documentation covering monitoring architecture, dashboards, alerting rules, escalation procedures, and FinOps governance.


• Participate in major incident response, critical service monitoring, and after-hours support, including weekends and public holidays, when required.

Requirements

• Degree or Diploma in Computer Science, Information Technology, Engineering, or a related discipline.


• Minimum 3 to 5 years of experience in IT Operations, Infrastructure Operations, System Monitoring, NOC, Service Assurance, or Cloud Infrastructure.


• Hands-on experience with enterprise monitoring and observability platforms.


• Experience supporting hybrid environments across on-premises infrastructure and AWS cloud.


• Good understanding of system, application, infrastructure, and network monitoring concepts.


• Experience with one or more monitoring platforms such as Amazon CloudWatch, Grafana, Prometheus, Splunk, ELK Stack, or equivalent solutions.


• Strong ability to analyse logs, metrics, alerts, and performance data to identify and resolve operational issues.


• Experience with AWS Cost Explorer, budgeting, tagging strategies, cloud cost optimisation, and FinOps best practices.


• Familiarity with ITIL processes, including Incident, Problem, Change Management, Service Level Management, and Observability principles.


• AWS Associate Certification or AWS FinOps Certified Practitioner certification will be an advantage.


• Strong analytical, troubleshooting, and problem-solving skills.


• Ability to correlate events across complex distributed systems and coordinate effectively with multiple technical teams.


• Strong communication, stakeholder management, and organisational skills.


• Self-motivated with a strong sense of ownership, accountability, and the ability to work independently.


• Willing to provide after-hours operational support when required.

To apply, please visitwww.gmprecruit.comand search for Job Reference:X94RV4Y3

To learn more about this opportunity, please contact Yingying at [e-mail]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239