Infrastructure Operations Engineer (Cloud & Monitoring)

SEARCH INDEX PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SEARCH INDEX PTE. LTD. in Singapore is seeking a dedicated professional to manage and maintain monitoring platforms across applications and cloud environments. The role mandates strong analytical skills and experience with tools like CloudWatch and Grafana.

The ideal candidate will have 3–5 years in IT operations, a degree in a related field, and be self-driven. Applicants should be prepared to provide after-hours support and contribute to continuous service improvements.

Qualifications

• Minimum 3–5 years of experience in IT operations or cloud environments.
• Hands-on experience with monitoring platforms.
• Strong understanding of network and application monitoring concepts.

Responsibilities

• Manage monitoring platforms across various environments.
• Coordinate incident triage and resolution.
• Develop dashboards to monitor service performance.

Skills

Monitoring and observability platforms

Analytical and troubleshooting skills

Communication and stakeholder management

AWS Cost Explorer

ITIL processes knowledge

Familiarity with hybrid environments

Education

Degree/Diploma in Computer Science, IT, or Engineering

Tools

AWS CloudWatch

Grafana

Prometheus

Splunk

ELK Stack

Job description

• Monitoring & Service Assurance

• Cloud FinOps & Governance

• Incident & Service Operations

Responsibilities

• Manage and maintain monitoring and observability platforms across applications, databases, infrastructure, and network environments (on-premise and cloud).

• Monitor system health through logs, metrics, and alerts to identify issues, perform incident triage, and coordinate timely resolution with relevant team.

• Develop and maintain dashboards and reports to monitor service availability, performance trends, and operational insights.

• Support cloud cost monitoring and governance initiatives, including cost tracking, tagging strategies, and optimization opportunities.

• Drive continuous improvements in monitoring coverage, automation, and operational processes to enhance service reliability and efficiency.

• Participate in incident management, maintain documentation, and provide after-hours support when required.

Requirements

• Degree/Diploma in Computer Science, Information Technology, Engineering, or related discipline.

• Minimum 3–5 years of experience in IT operations, infrastructure support, service assurance, NOC, or cloud environments.

• Hands‑on experience with monitoring and observability platforms such as CloudWatch, Grafana, Prometheus, Splunk, ELK Stack, or similar tools.

• Experience working in hybrid environments (on‑premise and AWS cloud).

• Strong understanding of infrastructure, system, network, and application monitoring concepts.

• Familiarity with AWS Cost Explorer, cloud budgeting, tagging strategies, and cost optimization practices.

• Knowledge of ITIL processes including Incident, Problem, and Change Management.

• Exposure to SRE practices and service reliability principles is advantageous.

• AWS Associate Certification and/or AWS FinOps Certified Practitioner preferred.

• Strong analytical and troubleshooting skills with the ability to correlate events across complex systems.

• Strong communication and stakeholder management abilities.

• Self‑driven, proactive, and able to work independently in a fast‑paced environment.

• Willing to provide after‑hours support when required.

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