Microsoft Teams Customer Engineer - UC & Telephony Expert

Sonata Software; Singapore; Presencial; SGD 90 000 - 120 000; Tempo integral

Resumo da oferta

Sonata Software is seeking a Microsoft Customer Engineer specializing in Microsoft Teams to empower customers, streamline collaboration, and maximize employee productivity. The role is customer-facing and requires exceptional communication with technical, non-technical, and leadership stakeholders.

Candidates should have a strong background in Microsoft 365, Teams architecture, and telephony solutions, with hands-on experience in Direct Routing, Calling Plans, and related integrations.

Qualificações

• 5+ years in customer facing roles in systems architecture, admin, ops, or IT consulting with focus on Microsoft Teams.
• BA/BS in IT or related field or equivalent experience.
• Proven customer-facing experience with excellent communication and interpersonal skills.
• Work directly with customers to understand Teams requirements and provide expert guidance.

Responsabilidades

• Deliver technical solutions to address customer issues and ensure Teams performance.
• Assist in deployment, configuration, and customization of Teams and related apps.
• Document solutions and best practices for internal and customer knowledge base.
• Conduct workshops, training, and webinars to educate customers on Teams features.

Conhecimentos

Microsoft Teams

Customer facing

Systems architecture

IT degree

Communication skills

PowerShell

Unified Communications

Teams administration

Azure AD

Formação académica

BA/BS in Information Technology

Ferramentas

Microsoft 365

SharePoint

OneDrive

Exchange

Azure AD

Intune

Descrição da oferta de emprego

Sonata Software is seeking a Microsoft Customer Engineer specializing in Microsoft Teams to empower customers, streamline collaboration, and maximize employee productivity. The role is customer-facing and requires exceptional communication with technical, non-technical, and leadership stakeholders.

Candidates should have a strong background in Microsoft 365, Teams architecture, and telephony solutions, with hands-on experience in Direct Routing, Calling Plans, and related integrations.