Microsoft Teams Telephony & Microsoft Viva Technical Specialist

Sonata Software North America Inc.; Singapore; À distance; SGD 180 000 - 240 000; Plein temps

Résumé du poste

Sonata Software, a global AI-first modernization partner, seeks a Microsoft 365 Technical Specialist in Singapore to lead Teams Telephony and Viva deployments. You will design voice architectures, migrate from Skype for Business, and implement security and governance for large tenants.

The ideal candidate has 10+ years of experience with Microsoft 365, Azure AD/Entra ID, and strong SBC know-how. This permanent remote role offers global collaboration across regions while staying based in

Qualifications

• 10+ years in Microsoft 365 / Teams architecture
• Experience across Teams Telephony and Viva workloads
• Singapore citizenship mandatory
• Cloud-only and hybrid voice design experience

Responsabilités

• Design and implement cloud-only and hybrid voice architectures
• Migrate from Skype for Business to Teams Phone
• Configure and manage SBCs, TLS/SRTP, and SIP trunks
• Plan auto attendants, call queues, and voice policies
• Administer Teams Voice and Viva workloads in large tenants
• Security, governance, and RBAC for Teams Voice

Connaissances

Teams Telephony

SBC Management

Voice Architecture

Viva Skills

Outils

AudioCodes SBC

Ribbon SBC

SIP Trunking

Description du poste

Strong Knowledge Of Microsoft 365 Ecosystem: Azure AD / Entra ID

Job Specification: Microsoft Teams Telephony & Microsoft Viva Technical Specialist Technical Skills – Solution Area: AI Business Solutions

Location – Singapore (Remote)

Mode of hire – Permanent

Experience – 10+ years

Singapore Citizenship mandatory

• Microsoft Teams Telephony (Voice) – Core Technical Skills

Teams Phone & Voice Architecture

Deep hands‑on expertise in Microsoft Teams Phone (formerly Teams Telephony) including:

Calling Plans

Operator Connect

Direct Routing

Design and implementation of cloud-only and hybrid voice architectures

Experience migrating from Skype for Business (Online / On‑Prem) to Microsoft Teams Phone

Voice resiliency design including failover routing, SBC redundancy, and number normalization strategies

Direct Routing & SBC

Configuration And Management Of Session Border Controllers (SBCs):

Certified SBCs (AudioCodes, Ribbon, Oracle)

TLS/SRTP, certificates, media bypass

SIP trunk integration and interoperability testing

Call routing, dial plans, normalization rules, and tenant dial plan strategy

Auto Attendants & Call Queues

Advanced Configuration Of:

Auto Attendants (AAs)

Call Queues (CQs)

Business‑hours routing, overflow, timeout, and shared voicemail scenarios

Resource account management and licensing strategy

Teams Voice Administration

Teams Admin Center:

Voice policies, calling policies, emergency calling policies

Number acquisition, assignment, porting, and lifecycle management

Troubleshooting Voice Quality Using:

Call Analytics

Call Quality Dashboard (CQD)

Emergency Calling (Dynamic E911) configuration and validation

Security, Governance & Automation

RBAC and scoped administration for Teams Voice

PowerShell scripting for Teams & Microsoft 365 voice operations

Familiarity with Microsoft Graph API for Teams automation (plus)

Understanding of Microsoft Purview implications for voice data (plus)

• Microsoft Viva – Technical Skills

Viva Connections

SharePoint Online Architecture For Viva Connections:

Home Site setup

Global navigation

Audience targeting

Configuration Of:

Dashboards

ACEs (Adaptive Card Extensions)

Teams app deployment and pinning strategies

Branding, theming, and information architecture governance

Viva Engage

Community architecture and governance

Configuration Of:

Leadership Corner

Campaigns

Q&A and moderation policies

Analytics and reporting on engagement and adoption

Transition guidance from legacy Yammer to Viva Engage

Viva Learning

Integration With:

Microsoft Learn

LinkedIn Learning

Supported LMS providers

Learning hub configuration

Role‑based learning paths

Assignment, tracking, and completion reporting inside Teams

Viva Amplify

Campaign creation and governance

Multi‑channel Orchestration:

Teams

Outlook

SharePoint

Approval workflows and content lifecycle management

Analytics and campaign effectiveness reporting

Viva Insights

Configuration And Management Of:

Personal Insights

Manager Insights

Leader Insights

Workplace Analytics interpretation and insights

Integration with Power BI for advanced reporting

Strong understanding of privacy thresholds, anonymization, and compliance boundaries

• Cross-Platform & Supporting Technical Skills

Strong Knowledge Of Microsoft 365 Ecosystem: Azure AD / Entra ID

Exchange Online

SharePoint Online

Strong hands‑on experience with Microsoft 365 administration and architecture

Proven Delivery Experience Across: Exchange Online

Teams

SharePoint / OneDrive

Microsoft Purview

Entra ID (Azure AD)

Experience designing secure M365 tenants for regulated customers

Intune device and app management (desirable)

Microsoft Teams Rooms (MTR) setup and management (desirable)

Experience with tenant-to-tenant and multi‑geo considerations

• Technical Experience Expectations (Partner Context)

Proven experience delivering customer‑facing implementations as a Microsoft Partner

Ability to independently design, deploy, and troubleshoot Teams Voice and Viva workloads

Experience operating in production enterprise tenants

Strong documentation and technical handover capability

About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI‑first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI‑first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI‑led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting‑edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Why join Sonata Software

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.