CSA GD Microsoft TeamsCustomer

Sonata Software; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Sonata Software is seeking a Microsoft Customer Engineer specializing in Microsoft Teams to empower customers, streamline collaboration, and maximize employee productivity. The role is customer-facing and requires exceptional communication with technical, non-technical, and leadership stakeholders.

Candidates should have a strong background in Microsoft 365, Teams architecture, and telephony solutions, with hands-on experience in Direct Routing, Calling Plans, and related integrations.

Qualifications

• 5+ years in customer facing roles in systems architecture, admin, ops, or IT consulting with focus on Microsoft Teams.
• BA/BS in IT or related field or equivalent experience.
• Proven customer-facing experience with excellent communication and interpersonal skills.
• Work directly with customers to understand Teams requirements and provide expert guidance.

Responsibilities

• Deliver technical solutions to address customer issues and ensure Teams performance.
• Assist in deployment, configuration, and customization of Teams and related apps.
• Document solutions and best practices for internal and customer knowledge base.
• Conduct workshops, training, and webinars to educate customers on Teams features.

Skills

Microsoft Teams

Customer facing

Systems architecture

IT degree

Communication skills

PowerShell

Unified Communications

Teams administration

Azure AD

Education

BA/BS in Information Technology

Tools

Microsoft 365

SharePoint

OneDrive

Exchange

Azure AD

Intune

Job description

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Title

SharePoint Customer Engineer

Role type

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in

Microsoft Teams. The ideal candidate will help customers empower their employees, maximize

employee productivity and drive success and seamless operation of Microsoft Teams to our

customers. This role is customer-facing and requires excellent communication skills, both verbal

and written, to interact with technical, non-technical and leadership contacts at customers.

Skills Required

• 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Proven experience in a customer-facing role, demonstrating excellent communication and
• interpersonal skills
• Work directly with customers to understand their Microsoft Teams requirements and
• provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and
• reliability of Microsoft Teams.
• Advanced analytical, problem-solving, and decision-making skills.
• Advanced background in engineering and architectural design of Unified Communications
• with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct
• routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts
• Centers).
• Experience in conducting technical workshops, training sessions, and webinars to educate
• customers on the best practices and new features of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related
• applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a
• knowledge base for internal and customer use.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Experience with Microsoft Teams administration, including user management, policies, and
• compliance.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power
• Platform, Azure AD, Intune and other M365 services
• Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls,
• and integrations.
• Familiarity with scripting and automation tools such as PowerShell to streamline
• Experience and knowledge in designing and implementing Teams Telephony solutions,
• including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams
• Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams
• capabilities.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities
• simultaneously.
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams
• app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams
• Toolkit is a plus.

Optional Skills

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts and
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions
• Microsoft Certified: Teams Administrator Associate or other relevant certifications.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.