Merchant Operations Intern - Fiat Ramp & Payments

Confidential; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Confidential is building a global B2B payment network that leverages stablecoin technology to streamline cross-border transactions. The Merchant Operations team supports onboarding and day-to-day operations of global payment merchants, spanning integration, configuration, routing, conversion optimization and settlement.

Join a fast-paced fintech environment working with Product, Engineering, Risk and Compliance to improve payment experiences while expanding international reach.

Qualifications

• Fluent in English and Mandarin, with working proficiency.
• Strong analytical and data-analysis skills with attention to detail.
• Comfortable working with transaction data and operational metrics.
• Willing to develop expertise in payments, Web3 and stablecoins.

Responsibilities

• Support merchant onboarding, integration and configuration for global payment services.
• Assist with payment configurations, pricing rules and routing policies across the payment lifecycle.
• Monitor transaction performance and analyze key metrics such as success rates and conversion rates.
• Identify payment funnel drop-offs and opportunities to improve transaction performance.
• Investigate transaction failures, API issues and payment flow blockers, coordinating with relevant teams for resolution.
• Participate in end-to-end payment testing and support ongoing product and user experience improvements.
• Gather merchant and user feedback to identify operational inefficiencies and potential enhancements.

Skills

Data analysis

Analytical thinking

Mandarin

English

Cross-functional coordination

Learning agility

Job description

We are building a global B2B payment network leveraging stablecoin technology to make cross-border payments faster, more efficient and accessible. Our services connect traditional payment systems with digital assets, enabling businesses to facilitate seamless international transactions.

As part of the Merchant Operations team, you will support the onboarding and day-to-day operations of global payment merchants. You will gain hands-on exposure to the full payment lifecycle, from merchant integration and verification to transaction routing, conversion optimization and settlement.

This is an opportunity to develop practical experience across payments, data analysis, merchant operations and Web3, while working closely with Product, Engineering, Risk and Compliance teams.

Key Responsibilities

• Support merchant onboarding, integration and configuration for global payment services.
• Assist with payment configurations, pricing rules and routing policies across the payment lifecycle.
• Monitor transaction performance and analyze key metrics such as success rates and conversion rates.
• Identify payment funnel drop-offs and opportunities to improve transaction performance.
• Investigate transaction failures, API issues and payment flow blockers, coordinating with relevant teams for resolution.
• Participate in end-to-end payment testing and support ongoing product and user experience improvements.
• Gather merchant and user feedback to identify operational inefficiencies and potential enhancements.

Requirements

• Fluent in English and Mandarin, with the ability to use both as working languages.
• Strong analytical and logical thinking skills, with good attention to detail.
• Comfortable working with transaction data, operational metrics and data analysis.
• Strong learning agility and willingness to develop expertise in payments, Web3 and stablecoin-based services.
• Passionate about cross-border payments, Web3 or fintech, with an interest in understanding the full payment lifecycle.
• Comfortable working in a fast-paced, collaborative environment and coordinating with cross-functional teams.

About the Business

We are a global fintech company focused on digital assets and next-generation payment infrastructure. By combining stablecoin technology with traditional financial systems, we enable businesses to access more efficient cross-border payment and settlement solutions.

Our business spans digital asset services, fiat-to-stablecoin conversion and global payment infrastructure. We are focused on expanding our international presence and building scalable, compliant solutions for businesses worldwide.

As a regulated fintech innovator with a startup mindset, we believe the future of payments will be driven by real-world adoption and scalable technology. We welcome individuals who are passionate about payments, crypto and technology to join us in shaping the future of global financial infrastructure.