Merchant Onboarding Risk Underwriter

PingPong Payments; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

PingPong Payments is seeking a Risk Underwriter in Singapore to assess merchant risk during onboarding and make underwriting decisions.

You will evaluate merchant models, credit exposure, fraud and chargeback history, and propose mitigations while balancing risk with customer experience.

The role collaborates with Sales, Product and Compliance to ensure enabling solutions while maintaining policy adherence.

Qualifications

• 3–5 years of experience in Risk / Underwriting, including merchant underwriting within acquiring.
• Strong understanding of merchant risk, fraud risk, chargeback risk and card scheme requirements.
• Professional working proficiency in English.
• Experience reviewing cross-border merchants and complex business models is preferred.

Responsibilities

• Conduct end-to-end risk assessment for merchants during onboarding, including KYB/KYC information, business model, products and services, website and online presence, transaction flow.
• Assess merchant models and acquiring use cases such as E-commerce, Travel, Platform/Marketplace, Subscription, Digital Goods and Payment Link.
• Evaluate credit and fulfilment risk based on TPV, fulfilment period, history, refunds and chargebacks.
• Make underwriting recommendations in line with Risk Policy (Approve, RFI, Escalate or Decline) and suggest mitigations like rolling reserve or processing limits.
• Identify when cases require escalation to EDD, Compliance, Legal or Card Scheme Review.
• Independently assess complex cases, identify risk gaps, and recommend practical mitigations.
• Work with Sales, Product, Compliance, Operations to explain risk and support commercially viable solutions.
• Maintain underwriting documentation, rationale and audit trails; support re-underwriting.
• Identify recurring risk patterns and provide feedback to improve Risk Policy and onboarding rules.

Skills

Risk analysis

Underwriting

Merchant onboarding

Stakeholder management

English proficiency

Job description

PingPong Payments is seeking a Risk Underwriter in Singapore to assess merchant risk during onboarding and make underwriting decisions.

You will evaluate merchant models, credit exposure, fraud and chargeback history, and propose mitigations while balancing risk with customer experience.

The role collaborates with Sales, Product and Compliance to ensure enabling solutions while maintaining policy adherence.