Senior Merchant Risk & Onboarding Specialist

Finmo Tech Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Finmo Tech Pte Ltd in Singapore is hiring a Senior Merchant Onboarding Specialist to lead the KYB onboarding process and ensure compliance and risk management. The specialist will work cross-functionally to improve operations and onboarding standards.

This role requires 6+ years of experience in onboarding or compliance within financial services, alongside familiarity with relevant tools. The candidate should thrive in fast-paced, high-growth environments and be committed to maintaining a high standard of compliance.

Qualifications

• 6+ years of experience in onboarding, KYB, or compliance in financial services.
• Strong hands-on experience in risk assessment and management.
• Familiarity with compliance and regulatory technology solutions.

Responsibilities

• Own and drive the KYB onboarding process from start to finish.
• Make documented, justified onboarding decisions.
• Identify and implement improvements in the onboarding process.

Skills

Onboarding processes

Risk assessment

Compliance knowledge

Cross-functional teamwork

Education

Industry certifications (e.g., ACAMS, ICA)

Tools

Onboarding/KYB tools (e.g., Trulioo, Onfido)

Job description

About The Role

Finmo is hiring a Senior Merchant Onboarding Specialist to take ownership of our merchant onboarding and KYB lifecycle. This is an active, ownership role that spans compliance, risk, and operations.

Key Responsibilities

• 1. End to end Merchant Onboarding
  • Own and drive KYB onboarding from submission through assessment to decision.
  • Break down business models quickly and identify real risk.
  • Map ownership structures, identify UBOs, and validate legitimacy of businesses.
  • Make clear, defensible onboarding decisions – not just escalation.
  • Own outcomes, not just processes.
• 2. Risk-based Decisioning
  • Take ownership of merchant risk approvals within delegated authority.
  • Support and contribute to high-risk Enhanced Due Diligence reviews.
  • Apply judgment balancing commercial urgency vs regulatory risk.
  • Ensure every decision is documented, justified, and audit-ready.
• 3. Speed + Quality = Non-negotiable
  • Operate with a strong bias for speed without compromising control.
  • Reduce onboarding turnaround times through better judgment and prioritisation.
  • Avoid unnecessary friction – never at the expense of regulatory risk.
• 4. Build, Not Just Execute
  • Identify bottlenecks and inefficiencies in current onboarding flows.
  • Actively improve how we onboard.
  • Better use of tools.
  • Partner with Compliance and Product teams to implement AI-assisted onboarding tools and automate KYB, screening, and risk scoring.
• 5. Cross-Functional Collaboration
  • Partner with Compliance, Operations, and Product teams to ensure consistent onboarding standards, serving as the operational bridge between compliance policy, gateway operations, and regulatory translation.
  • Act as a subject matter expert in onboarding and KYB processes.
  • Provide guidance and support to junior team members where required.
• 6. Stay Audit-Ready at all times
  • Ensure all onboarding decisions are justified and consistent.
  • Be comfortable with scrutiny from regulators, banking partners, and internal audit.
  • Contribute to a strong culture of compliance, integrity, and operational excellence.

Requirements

• Experience
  • 6+ years in onboarding, KYB, financial crime compliance, or risk operations within financial services, fintech, or payments.
  • Strong hands‑on experience in risk assessment and classification, RFIs and EDD case handling, AML/CFT frameworks and onboarding best practices.
  • Familiarity with onboarding/KYB tools (e.g., Trulioo, Onfido, WorldCheck).
  • Exposure to payments, fintech, MSB, card acquiring or VASP is a strong plus.
  • Experience working in fast‑paced, high‑growth environments is preferred.
  • Hands‑on experience working with cross‑functional teams (Legal, Product, Engineering, Risk, Operations).
• Technical Knowledge
  • Strong background in cross‑border payments, digital wallets, remittance, or money services businesses (MSB).
  • Industry certifications such as ACAMS, ICA, or OCEG compliance & risk management qualifications.
  • Experience implementing compliance and regulatory technology (RegTech) solutions, process automation, or AI‑driven risk management systems.
  • Project management expertise (PMP, Lean Six Sigma or equivalent) is a plus.

EEO Statement

Finmo is an inclusive, people‑first workplace that values merit and performance. We are committed to equal opportunities for all and providing a supportive environment for our team to grow. At this time, we only consider candidates who are already authorised to work in Singapore.

Submission by recruitment agencies will not be accepted. Only shortlisted candidates will be contacted.