Mental Health Case Manager: Care & Coordination

National University Hospital; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

National University Hospital is seeking a Case Management Officer to assess, plan, coordinate and monitor mental health care across a multidisciplinary team. You will support clinicians, conduct site visits, maintain patient documentation and engage with community partners to achieve timely interventions and KPI goals.

The role emphasizes collaborative care, independence, and continuous professional growth in a public healthcare environment in Singapore.

Formación

• Bachelor degree preferably in Nursing, Biomedical Sciences, Psychology or Healthcare
• Minimum 4 years of experience in managing mental health conditions including 2 years in a hospital
• Prior work experience in psychiatric facilities and leading a team is advantageous
• Nursing background with advanced/postgraduate diploma in mental health may be advantageous
• Social work background will be helpful
• Good computer literacy skills – MS Office (Word / Excel / PowerPoint)
• Strong organizational, interpersonal and communication skills
• Ability to communicate in local languages/dialects to patients and caregivers
• Ability to multi-task and work independently and collaborate as a team

Responsabilidades

• Support clinicians assigned to plan, execute and monitor care plans promptly including collaboration with community partners and educational institutions
• Provide prompt and progress updates to attending physicians
• Follow up with patients’/community partners queries promptly within same day for urgent cases; within 3 working days for normal cases
• Provide prompt, clear and accurate documentation in Epic and patient databases
• Handling patient complaints and feedback
• Conducting patient home visits
• Maintenance of project databases and KPIs
• Accepting referrals to outpatient clinic
• Providing transitional care to community partners/GPs
• Case discussions with community partners
• Networking with community/GP partners
• Planning engagement meetings with new community partners
• Work with a team to meet clinical KPIs

Conocimientos

MS Office

Communication skills

Organizational skills

Multitasking

Team collaboration

Language proficiency

Educación

Bachelor degree in Nursing or related healthcare fields

Descripción del empleo

National University Hospital is seeking a Case Management Officer to assess, plan, coordinate and monitor mental health care across a multidisciplinary team. You will support clinicians, conduct site visits, maintain patient documentation and engage with community partners to achieve timely interventions and KPI goals.

The role emphasizes collaborative care, independence, and continuous professional growth in a public healthcare environment in Singapore.