Mental Health Case Manager: Community Care & Coordination

NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD; Singapore; Sur place; SGD 45 000 - 73 000; Plein temps

Résumé du poste

National University Hospital (Singapore) Pte Ltd is seeking a Case Management Officer to assess, plan and coordinate care for patients with mental health needs. You will work with doctors, nurses, social workers and community partners to ensure timely treatment and smooth transitions of care.

The role requires a Bachelor degree in a relevant field, 4+ years in mental health management (including 2 in hospital), and strong communication skills.

Qualifications

• Minimum 4 years of experience in managing mental health conditions including 2 years in a hospital.
• Prior work experience in psychiatric facilities i.e. inpatient or outpatient psychiatric settings, and leading a team will be an advantage
• Nursing background with advance/post graduate diploma in mental health will also be advantageous
• Social work background will be helpful
• Good computer literacy skills – MS Office (Word / Excel / PowerPoint)
• Strong organizational, interpersonal and communication skills
• Ability to communicate in local languages and dialects
• Ability to multi‑task

Responsabilités

• Support clinicians assigned to plan, execute and monitor care plans promptly including active collaboration with community partners, educational institutions, healthcare partners with the objectives to stabilize patients or improve clinical indicators
• Provide prompt and progress updates to assigned attending physicians. Consult clinical supervisor or attending physicians promptly if needed.
• Follow up with patients’/community partners queries promptly within same day for urgent cases; within 3 working days for normal cases
• Provide prompt, clear and accurate documentation in Epic, patient database (for projects) and to attending physicians
• Handling patient complaints and feedback
• Conducting patient home visits
• Maintenance of project databases and KPIsli>
• Accepting GP/ Polyclinic and community partner referrals to outpatient clinic
• Providing transitional care/ discharge of patients to community partners/ GPs
• Case Discussion with community partners
• Networking/Recruitment of with community/GP partners
• Be involved in planning engagement meetings with new community partners
• Work with a team of case management officers to enable the ASCAT/AFTERCARE case management team to meet clinical KPIs required

Connaissances

Communication skills

Organizational skills

Interpersonal skills

Language proficiency

Formation

Bachelor degree in Nursing/Biomedical Sciences/Psychology/Healthcare

Outils

MS Office

Description du poste

National University Hospital (Singapore) Pte Ltd is seeking a Case Management Officer to assess, plan and coordinate care for patients with mental health needs. You will work with doctors, nurses, social workers and community partners to ensure timely treatment and smooth transitions of care.

The role requires a Bachelor degree in a relevant field, 4+ years in mental health management (including 2 in hospital), and strong communication skills.