Membership Experience Specialist

Mandai Wildlife Group; Singapore; Sur place; SGD 27 000 - 36 000; Plein temps

Résumé du poste

Mandai Wildlife Group in Singapore is seeking a Membership Services Counter officer to support daily membership operations at the visitor-facing counter. You will process applications, handle inquiries by phone and email, and maintain supplies and SOPs.

The role requires NITEC/Higher NITEC/Diploma in Hospitality & Tourism, strong communication, teamwork, and the ability to work weekends/public holidays in a fast-paced environment, with proficiency in Microsoft Office and Galaxy CRM.

Qualifications

• NITEC/Higher NITEC/Diploma in Hospitality & Tourism.
• Good written and verbal communication skills.
• Dynamic team player with a positive attitude.
• Customer service experience will be an advantage.
• Self-motivated, resourceful and meticulous.
• Able to work on weekends and public holidays.

Responsabilités

• Perform role of Membership Services Counter officer on duty.
• Perform daily membership operational duties, including processing membership applications.
• Handle all membership-related enquiries, feedback and requests onsite or via phone and email.
• Assist to ensure sufficient supplies and stationery for daily operations (e.g. forms, cards, gifts).
• Ensure Membership’s Standard Operating Procedures are adhered to at all times.
• Other relevant duties as assigned.

Connaissances

Customer service

Verbal communication

Team player

Multi-tasking

Positive attitude

Formation

NITEC/Higher NITEC/Diploma in Hospitality & Tourism

Outils

Microsoft Office

Galaxy system

CRM+

Description du poste

Mandai Wildlife Group in Singapore is seeking a Membership Services Counter officer to support daily membership operations at the visitor-facing counter. You will process applications, handle inquiries by phone and email, and maintain supplies and SOPs.

The role requires NITEC/Higher NITEC/Diploma in Hospitality & Tourism, strong communication, teamwork, and the ability to work weekends/public holidays in a fast-paced environment, with proficiency in Microsoft Office and Galaxy CRM.