Membership Officer, Park Operations

Mandai Wildlife Group; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Mandai Wildlife Group in Singapore is seeking a Membership Services Counter officer to support daily membership operations at the visitor-facing counter. You will process applications, handle inquiries by phone and email, and maintain supplies and SOPs.

The role requires NITEC/Higher NITEC/Diploma in Hospitality & Tourism, strong communication, teamwork, and the ability to work weekends/public holidays in a fast-paced environment, with proficiency in Microsoft Office and Galaxy CRM.

Qualifications

• NITEC/Higher NITEC/Diploma in Hospitality & Tourism.
• Good written and verbal communication skills.
• Dynamic team player with a positive attitude.
• Customer service experience will be an advantage.
• Self-motivated, resourceful and meticulous.
• Able to work on weekends and public holidays.

Responsibilities

• Perform role of Membership Services Counter officer on duty.
• Perform daily membership operational duties, including processing membership applications.
• Handle all membership-related enquiries, feedback and requests onsite or via phone and email.
• Assist to ensure sufficient supplies and stationery for daily operations (e.g. forms, cards, gifts).
• Ensure Membership’s Standard Operating Procedures are adhered to at all times.
• Other relevant duties as assigned.

Skills

Customer service

Verbal communication

Team player

Multi-tasking

Positive attitude

Education

NITEC/Higher NITEC/Diploma in Hospitality & Tourism

Tools

Microsoft Office

Galaxy system

CRM+

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Perform role of Membership Services Counter officer on duty.
• Perform daily membership operational duties, including:
• Process membership applications in accordance with Company processes and procedures.
• Handle all membership-related enquiries, feedback and requests received onsite or via phone and email.
• Assist to ensure sufficient supplies and stationery for daily operations (e.g. membership application forms, cards, gifts).
• Ensure Membership’s Standard Operating Procedures are adhered to at all times.
• Other relevant duties as assigned.

Job Requirements:

• NITEC/Higher NITEC/Diploma in Hospitality & Tourism.
• Good written and verbal communication skills.
• Dynamic team player with a positive attitude.
• Customer service experience will be an advantage.
• Self-motivated, resourceful, customer-oriented and meticulous.
• Thrives in a fast-paced environment, with the ability to multi-task and meet tight deadlines.
• Proficient in Microsoft Office applications and Galaxy system, CRM+.
• Able to work on weekends and public holidays.