Membership Experience Lead - Private Wine Club

67 Pall Mall Singapore Ltd.; Singapore; Vor Ort; SGD 35.000 - 58.000; Vollzeit

Zusammenfassung

67 Pall Mall Singapore Ltd. is seeking a Membership Administrator to join our private club. You will attend to inquiries, maintain member records, conduct inductions, and support reporting with the Finance team in a dynamic hospitality environment.

The role includes coordinating club tours, following up with prospects, processing applications, and assisting the Membership Manager with monthly closing reports while delivering consumer insights to enhance member experiences.

Qualifikationen

• Engaging and friendly personality with a high level of professionalism.
• Excellent interpersonal and communication skills.
• Passionate about hospitality with strong initiative.
• High standard of grooming and personal hygiene.

Aufgaben

• Attend to Members' and guests’ inquiries/disputes (phone, email, person).
• Maintaining and updating Member records, applications and waiting lists
• Regularly conducting new Member inductions
• Work with the Finance Department to reconcile Membership and Finance reporting
• Completing administrative tasks such as filing, printing/photocopying/scanning, data entry, briefing sheets, reservations forecast of the week etc.
• Schedule, manage and execute Club tours for all potential Members.
• Follow up with potential Members via email or call to gauge the status of their decision making and/or provide any additional information as required and to update the prospect database promptly.
• Process new Member applications: check that application form is in order with the necessary documents and payment, for submission to the Accounts department for entry
• Support the Membership Manager in finalising the closing reports on a monthly basis.
• Provide the team with consumer insights as gathered from interaction with potential Members
• Represent The Club at events as required and ensure timely follow-up with prospects leading to conversion.
• Track and report on the effectiveness of marketing and sales initiatives.
• To carry out any duties as and when assigned by the Membership Manager or Head of Membership to ensure smooth operations and delivery of monthly budget.

Kenntnisse

Hospitality

Customer service

Interpersonal skills

Data entry

Ausbildung

Hospitality diploma or equivalent

Tools

CRM software

Microsoft Office

Jobbeschreibung

67 Pall Mall Singapore Ltd. is seeking a Membership Administrator to join our private club. You will attend to inquiries, maintain member records, conduct inductions, and support reporting with the Finance team in a dynamic hospitality environment.

The role includes coordinating club tours, following up with prospects, processing applications, and assisting the Membership Manager with monthly closing reports while delivering consumer insights to enhance member experiences.