Member Services Assistant

Singapore Cricket Club; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Singapore Cricket Club International is seeking a Customer Service Officer to greet members and guests, answer inquiries, and coordinate with departments to ensure smooth operations.

You will manage the switchboard, handle feedback, and maintain records while upholding confidentiality and service standards. The role involves supporting events and daily Member Services activities as part of a collaborative team.

Qualifications

• Proven ability to deliver courteous service.
• Strong written and spoken communication.
• Capable of handling complaints professionally and discreetly.

Responsibilities

• Provide courteous and professional service to Club members and guests, maintaining good member relations at all times.
• Attend to members’ enquiries, requests and feedback promptly, and coordinate with relevant departments where necessary.
• Handle and resolve members’ complaints professionally and follow up to ensure satisfactory closure.
• Operate the telephone switchboard, handle general enquiries and direct calls to the appropriate personnel.
• Maintain accurate records of members’ requests, complaints and follow-up actions where required.
• Assist with general administrative duties and the smooth daily operations of the Member Services Department.
• Maintain confidentiality of members’ information and comply with Club policies, procedures and service standards.
• Assist with Club events and activities when required.
• Perform any other duties and responsibilities as assigned from time to time.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Complaint handling

Telephone etiquette

Teamwork

Organization

Discretion/confidentiality

Computer skills

Admin skills

Tools

MS Office

Job description

Key Responsibilities

1. Provide courteous and professional service to Club members and guests, maintaining good member relations at all times.

2. Attend to members’ enquiries, requests and feedback promptly, and coordinate with relevant departments where necessary.

3. Handle and resolve members’ complaints professionally and follow up to ensure satisfactory closure.

4. Operate the telephone switchboard, handle general enquiries and direct calls to the appropriate personnel.

5. Maintain accurate records of members’ requests, complaints and follow-up actions where required.

6. Assist with general administrative duties and the smooth daily operations of the Member Services Department.

7. Maintain confidentiality of members’ information and comply with Club policies, procedures and service standards.

8. Assist with Club events and activities when required.

9. Perform any other duties and responsibilities as assigned from time to time.

Key Competencies

• Good customer service and interpersonal skills.

• Pleasant, courteous and professional manner.

• Good verbal and written communication skills.

• Able to handle members’ complaints and difficult situations calmly and professionally.

• Good telephone etiquette.

• Able to work independently as well as part of a team.

• Good organizational and follow-up skills.

• Customer-oriented with a strong service mindset.

• Able to maintain confidentiality and exercise discretion.

• Proficient in basic computer and administrative skills.