Reservations Executive

Private Advertiser; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Private Advertiser in Singapore is seeking a reservations professional to handle member bookings with accuracy and courtesy, maintaining high standards of communication and booking administration. You will respond promptly to enquiries, create, amend and cancel bookings in the system, record preferences and notes, manage waitlists, and liaise with operations to prioritise availability.

Strong attention to detail and confidentiality are essential.

Qualifications

• Relevant experience in reservations, hospitality, customer service or member services advantageous.
• Strong communication, organisation and attention to detail.
• Comfortable using reservation systems, email and standard office applications.
• Professional, calm and member-focused approach, including during high-demand periods.

Responsibilities

• Respond promptly and professionally to reservation enquiries by telephone, email and approved booking channels.
• Create, amend and cancel bookings accurately in the reservation system.
• Record member preferences, special requests and relevant booking notes accurately.
• Support waitlist management, confirmations and follow-up for high-demand periods.
• Coordinate with operations on table availability and booking priorities.
• Communicate special occasions, VIP/member requirements and operational notes to relevant teams.
• Maintain accurate reservation records and assist with daily and forward booking reports.
• Provide clear information on Club dining and booking policies.
• Escalate sensitive member concerns or complex booking matters appropriately.

Skills

Reservations

Hospitality

Customer service

Communication

Attention to detail

Tools

Reservation system

Office applications

Job description

About the role

Supports the Club's reservations function by handling member bookings accurately, professionally and efficiently while maintaining high standards of member communication and booking administration.

Key responsibilities

• Respond promptly and professionally to reservation enquiries by telephone, email and approved booking channels.

• Create, amend and cancel bookings accurately in the reservation system.

• Record member preferences, special requests, dietary information and relevant booking notes accurately.

• Support waitlist management, confirmations and follow-up for high-demand periods.

• Coordinate with the Assistant Club Manager - Reservations and Operations team on table availability and booking priorities.

• Communicate special occasions, VIP/member requirements and operational notes to relevant teams.

• Maintain accurate reservation records and assist with daily and forward booking reports.

• Provide clear information on Club dining, private dining and relevant booking policies.

• Escalate sensitive member concerns or complex booking matters appropriately.

• Maintain confidentiality, professional telephone/email standards and strong attention to detail.

About you

• Relevant experience in reservations, hospitality, customer service or member services advantageous.

• Strong communication, organisation and attention to detail.

• Comfortable using reservation systems, email and standard office applications.

• Professional, calm and member-focused approach, including during high-demand periods.