Lifestyle & Member Services Executive

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

GMP Recruitment Services (S) PTE LTD is seeking a customer service oriented hospitality professional to join our club operations at Raffles Place. You will serve as the first point of contact for members and guests, handling enquiries with professionalism and building strong relationships.

Responsibilities include membership administration, reservations for dining and events, coordinating communications about events and benefits, and supporting front-of-house operations.

Qualifications

• General education in customer service within hospitality or related industry.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks in a high-touch environment.

Responsibilities

• Serve as the first point of contact for members and guests with professional customer service.
• Manage membership administration including applications, member records, billing, CRM updates, and reservations.
• Handle member enquiries, feedback, and service recovery promptly while building strong relationships.
• Coordinate communication of club events, promotions, updates, and member privileges across channels.
• Support daily club operations including front-of-house coordination, event setup, and F&B service.
• Maintain accurate records, manage digital member portals and reservation systems, and uphold hospitality standards.

Skills

Customer service

Hospitality

Communication

Education

Education related to customer service in hospitality or related industry

Job description

• Served as the first point of contact for members and guests, delivering professional, personalised, and high-quality customer service.
• Managed membership administration, including applications, member records, billing coordination, CRM updates, and reservation bookings for dining, events, and club facilities.
• Handled member enquiries, feedback, and service recovery matters promptly while building strong relationships to enhance member engagement and satisfaction.
• Coordinated communication of club events, promotions, updates, and member privileges across various channels and supported the execution of member activities and lifestyle experiences.
• Supported daily club operations, including front-of-house coordination, event setup assistance, F&B service operations, and seamless coordination between concierge and operational teams.
• Maintained accurate operational records, managed digital member portals and reservation systems, and ensured hospitality and presentation standards were upheld across all member-facing areas.

Requirement:

• Education related to customer service in hospitality or related industry

Additional Information:

• Up to $3500
• Located at Raffles Place
• Shift work, Monday to Friday, Saturday (only if there is event or appointment)

We regret that only shortlisted candidates will be notified.