Club Receptionist

33CLUB PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

33CLUB PTE. LTD. in Singapore invites applications for a Concierge Desk role. You will attend to member queries via phone, email and in person, and support daily operations.

Requirements include GCE O level and above, experience in customer service in clubs, F&B or retail, and fluency in English and Mandarin. The role operates on a 5-day work week with Sunday and one weekday off, and uses MS Office.

Qualifications

• Experience in customer service in clubs, F&B, or retail.
• Able to interact confidently with people at all levels.
• Proficient with Microsoft Office and computers.

Responsibilities

• Answer member queries via phone, email and face-to-face.
• Handle opening/closing desk procedures and related duties.
• Process bill payments, cash handling, endorsements, passes, events bookings.
• Provide counter and administrative support to daily operations.
• Manage entrances, guest registration and crowd flow.
• Support executive duties and SOP adherence as required.

Skills

Interpersonal skills

Bilingual English-Mandarin

Admin & MS Office

Education

GCE 'O' level and above

Job description

Job Responsibilities

• Concierge Desk
• Attend to all member queries, concerns, feedback and requests via phone, emails and face-to-face
• Execute all the opening and closing procedures, desk duties and side duties
• Services include: bill payment and inquiry, handling of cash float, member endorsement, member advertisements, issuance of special passes, reservation and registration of events and dining, etc.
• Function as part of the operations staff to provide counter and administrative coverage for the daily operation
• Attend to all member queries, concerns, feedback and requests via phone and email
• Other related ad-hoc duties as specified by management.

• Entrance
• Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration
• To manage the team and operations in the absence of the executives and managers
• Possess knowledge of all security and emergency procedures

• Additional Duties (Executive)
• Support the managers in the execution and handling of tasks and side duties effectively.
• Support incoming associates and ensure that SOPs are adhered to.
• To manage the team and operations in the absence of the executives and managers

Job Requirements

• GCE 'O' level and above
• Work experience in customer service industry, e.g. clubs, F&B, retail, etc.
• Good interpersonal skills and ability to interact confidently with people of all levels.
• The role requires to service the clients with English and Mandarin.
• Preferably with a year of related experience.
• Good in administration, Microsoft Office, and computers
• Ability to handle challenging customers will be an advantage
• 5-day work week. Sunday and one weekday off