Lifestyle Concierge

PEOPLE PROFILERS (SERVICES) PTE. LTD.; Singapore; On-site; SGD 30,000 - 52,000; Full time

Job summary

PEOPLE PROFILERS (SERVICES) PTE. LTD. seeks a friendly Member Relations Associate for a luxurious serviced apartment in Singapore.

You will deliver warm, personalised guest service, manage membership applications and records, and coordinate dining, private rooms, wellness facilities, and club experiences via the membership portal and CRM. Join a team focused on confidentiality, high hospitality standards and proactive member engagement.

Qualifications

• 1 to 2 years of customer service experience in hospitality or a related industry.

Responsibilities

• Serve as the first point of contact for members and guests with warm, personalised service.
• Manage membership administration, including new applications, records, billing and CRM updates.
• Coordinate member bookings for dining, private rooms, wellness facilities, events and club experiences.
• Communicate events, promotions, updates and member privileges through multiple channels.
• Attend to inquiries, requests and feedback, ensuring prompt, professional service.
• Support promotion and execution of member activities and club events with internal teams.
• Maintain strong member relationships and enhance overall engagement and satisfaction.
• Support day-to-day club operations, front-of-house coordination and F&B service operations.
• Maintain records of member interactions, reservations and operational reports.
• Ensure smooth coordination between members and concierge, operations and service teams.
• Assist in maintaining the digital member portal and reservation systems.
• Provide top-notch service across all member-facing areas.

Skills

Customer service

Hospitality knowledge

Tools

CRM system

Reservation systems

Job description

Position Summary

• Luxurious Serviced Apartment
• Work Pattern: Mon-Fri (occasional Sat duty) (rotation: AM and PM, around 8 hours)

Key Responsibilities

Member Relations

• Serve as the first point of contact for members and guests, delivering warm, professional and personalised service
• Manage membership administration, including new applications, member records, billing coordination and CRM updates, while ensuring confidentiality and compliance
• Coordinate member bookings for dining, private rooms, wellness facilities, events and club experiences through the membership portal and CRM system
• Communicate upcoming events, promotions, club updates and member privileges through various communication channels
• Attend to member enquiries, requests, feedback and service recovery matters promptly and professionally
• Support the promotion and execution of member activities, lifestyle experiences and club events in collaboration with internal teams
• Build strong member relationships and proactively enhance overall member engagement and satisfaction

Operations & Administrative Duties

• Support day-to-day club operations, including front-of-house coordination, event setup support and F&B service operations
• Maintain accurate records of member interactions, reservations, guest visits and operational reports
• Ensure smooth coordination between members, concierge, operations and service teams for seamless service delivery
• Assist in maintaining the digital member portal, reservation systems and operational workflows
• Provide top notched service and hospitality standards across all member-facing areas

Job Requirements

• 1 to 2 years of customer service experience in hospitality or a related industry

We regret that only shortlisted candidates will be notified.