Engagement Associate

The Executive Centre Singapore; Singapore; On-site; SGD 39,000 - 78,000; Full time

Job summary

Internsg in Singapore is seeking an operations coordinator to deliver exceptional member service, manage centre operations, and oversee administrative tasks. The role focuses on guest relations, front-desk duties, and coordinating IT basics to keep centres running smoothly.

You will handle enquiries, maintain equipment and communications, build vendor relationships, and explore revenue opportunities through upselling while upholding professional grooming and teamwork standards.

Qualifications

• Excellent client engagement and customer service skills.
• Strong verbal and written communication.
• Ability to multi-task and manage priorities.
• Professional grooming and presentation.

Responsibilities

• Proactively respond to members' and guests' needs or queries.
• Identify opportunities to connect members to add value.
• Manage office units and telephone systems for all members.
• Handle secretarial, administration, postage and courier tasks as requested.
• Conduct smooth check-in and check-out for all members.
• Answer calls professionally and maintain a service-oriented persona.
• Resolve basic IT issues in-centre and seek IT support when needed.
• Develop vendor relationships to enhance centre operations.
• Upsell and cross-sell services to drive revenue.
• Support local Operations to maximize profitability and efficiency.

Skills

Client Engagement

Effective Communication

Collaboration

Multi-tasking

Job description

Job Responsibilities

• Proactively anticipate and respond to all members' and guests' needs or queries
• Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested and ensure that all requests are met to the best of your professional knowledge
• Conduct seamless check in & check out process for all members
• Handle all telephone calls in a professional and efficient way while maintaining a professional, customer service-led persona
• Work on resolving all basic IT issues occurred in the centres; identify and take necessary action when you need specific IT support
• Develop and maintain third party vendor relationships, to further add value to the centre operations and member's experience
• Continuously seek opportunities to up-sell and cross-sell to members to drive revenue
• Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity

Job Requirements:

• Client Engagement – deliver quality service and proactively seek to understand clients' need
• Effective Communication – Active listening skills. Ensure feedback is clear and understood and actionable
• Collaboration – Display cooperative attitude. Support team member and share knowledge in the team
• Service Revenue – Maximizing service revenue
• Efficiency & Effectiveness – Demonstrate high efficiency and proactiveness and is able to multi-task
• Grooming – Maintain professional appearance consistently according to the company's standard and guidelines
• Centre Maintenance – Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members